CX Program Manager 
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Job Location:
Santa Clara County, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: CX Program Manager
Job Location: Santa Clara CA
Job Type: Contract
Job Description:
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Lead the end-to-end lifecycle of large cross-functional CX programs managing multiple projects concurrently.
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Define project scope success metrics objectives resource requirements and timelines.
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Build enforce and continuously improve governance project management processes templates and reporting tools.
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Structure and shepherd detailed business requirement documentation and ensure alignment with IT solutioning.
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Drive successful delivery by managing upstream/downstream dependencies risks scope changes and resource allocation.
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Partner with IT Product Finance Sales Operations and other key stakeholders to bridge cross-functional workstreams and reduce silos.
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Identify KPIs track performance metrics and ensure progress toward defined business outcomes.
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Create executive-ready program updates dashboards and presentations; facilitate regular communication with stakeholders and leadership.
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Conduct lessons learned and feedback loops to refine future delivery approaches.
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Research analyze and recommend best practices and process improvements while constructively challenging current norms.
Required Qualifications
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8 years of program management experience leading cross-functional business-impacting programs.
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3 years of experience developing and managing business requirements and complex cross-functional UAT.
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Experience with Professional Services lifecycle and systems strongly preferred.
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Hands-on experience managing interdependent systems reporting and operational workstreams.
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Strong understanding of technology-dependent project implementation.
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Demonstrated success in influencing without direct authority in a matrixed organization.
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Strong command of project and program management methodologies (Agile Waterfall Hybrid).
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High proficiency in project tools (dashboards Gantt charts trackers etc.) and presentation tools (e.g. Google Slides).
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Excellent interpersonal organizational leadership and communication skills.
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Proven ability to communicate technical and business concepts clearly to various audiences including C-level executives.
Preferred Qualifications
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Project Management certifications (e.g. PMP PgMP PMI-ACP Scrum Master).
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Experience with Change Management practices and tools.
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Lean Six Sigma or process improvement experience.
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Familiarity with technical concepts and terminology within the storage or IT systems industry.
Key Skills
- Project Management Methodology
- Project / Program Management
- Program Management
- Management Experience
- Microsoft Powerpoint
- Project Management
- Microsoft Project
- Budgeting
- DoD Experience
- Leadership Experience
- Supervising Experience
- Contracts
