Assistant IT Manager
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Job Description
The Assistant IT Manager supports the IT Manager in overseeing all hotel technology operations ensuring the reliability security and efficiency of infrastructure systems and guest-facing technologies. This role plays a key part in maintaining smooth hotel operations enhancing guest experiences and upholding cybersecurity and data compliance. The Assistant IT Manager also collaborates with internal departments manages support tasks and helps implement the hotels IT strategy in line with business goals.
Key Responsibilities:
Assist in the planning implementation and maintenance of the hotels IT infrastructure including networks servers hardware and software systems.
Support critical hotel systems such as:
Property Management System (e.g. Opera)
Point of Sale systems (e.g. MICROS)
Key card access systems
IP telephony and voicemail
CCTV and surveillance
Guest Wi-Fi and HSIA platforms
Enforce cybersecurity protocols ensuring regular data backups and that disaster recovery plans are tested and maintained.
Provide day-to-day IT support across all departments troubleshooting issues to minimize downtime and optimize productivity.
Liaise with external IT vendors service providers and corporate IT teams to coordinate support and system upgrades.
Train staff on IT systems usage cybersecurity awareness and adherence to IT policies and procedures.
Assist with IT budgeting procurement processes and maintenance of accurate asset inventories.
Research and recommend technology solutions to improve operational efficiency and enhance the guest experience.
Ensure compliance with local data protection laws industry regulations and internal IT standards.
Participate in a 24/7 support rotation or on-call schedule for critical system issues and emergencies.
Qualifications :
Qualifications:
Bachelors degree in Information Technology Computer Science or a related field.
35 years of experience in IT management preferably in hospitality.
Strong knowledge of hospitality software systems (e.g. Opera PMS MICROS POS key card systems).
Proven experience managing networks servers Windows environments and cloud services.
Solid understanding of cybersecurity data protection laws and disaster recovery planning.
Strong leadership communication and project management skills.
Ability to manage vendors budgets and strategic IT initiatives.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
