Senior Director of Workforce Operations and Program Management
Senior Director of Workforce Operations and Program Management
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$ 110000 - 125000
1 Vacancy
Job Description
Job Overview:
Department: Employment Services
Location: Fully onsite
Employment Type: Full Time Regular
Salary Range: Commensurate with experience $
About Us
Henry Street Settlement is a mission-driven community-based organization dedicated to advancing economic equity education and opening doors of opportunity in underserved communities. We deliver workforce development programs youth services job training and economic mobility initiatives that empower individuals and strengthen families.
Position Summary
The Senior Director of Workforce Operations and Program Management is a key member of the workforce development senior leadership team responsible for overseeing the strategic direction operational efficiency and programmatic excellence of workforce development initiatives. This role will ensure programs are responsive to community needs aligned with labor market demands and delivered with measurable outcomes. This leader will supervise program directors collaborate with the Senior Director of Business Development and Workforce Partnerships manage large-scale contracts and drive continuous improvement across all workforce development operations.
Qualifications
Required:
- Bachelors degree in public administration Education Social Work or related field.
- Minimum 810 years of progressive leadership experience in workforce development human services or nonprofit program management.
- Deep understanding of WIOA DYCD workforce systems and employment/training best practices.
- Proven ability to lead teams manage complex operations and seamlessly meet outcome deliverables in a mission-driven environment.
Preferred:
- Masters degree in a related field.
- Experience managing government-funded programs (e.g. HRA CWE WIOA TANF CDBG etc.).
- Familiarity with data systems such as Eccovia Salesforce YEPS DYCD CONNECT or similar platforms.
- Bilingual (Spanish Mandarin or other languages spoken in the service area) is a plus.
Key Competencies
- Strategic and operational leadership
- Program design and evaluation
- Budgeting and contract oversight
- Data-driven decision making
- Relationship and partnership management
- Equity-centered leadership
Key Responsibilities
Strategic Leadership & Vision
- Provide management and support for the directors overseeing English for Speakers of Other Languages (ESOL) and Adult Basic Education programs as well as Job Essentials Training Jobs Plus and Youth Employment initiatives.
- Lead the development and execution of a comprehensive workforce development strategy aligned with organizational goals.
- Identify emerging trends labor market shifts and funding opportunities to evolve programming accordingly.
- Provide high-level thought partnership to the executive team on workforce innovation and policy.
Program & Operations Management
- Oversee day-to-day operations of all workforce development programs including adult training youth employment apprenticeship and sector-specific initiatives.
- Ensure program design implementation and evaluation are efficient high-impact and aligned with performance metrics.
- Direct a team of program managers and operations staff fostering a culture of accountability and collaboration.
Performance & Quality Improvement
- Develop and monitor program KPIs dashboards and reporting systems for internal tracking and external compliance.
- Lead data-informed decision-making and implement continuous quality improvement frameworks.
- Ensure compliance with federal state and local workforce regulations and funder requirements.
Partnership & Stakeholder Engagement
- Cultivate and maintain relationships with workforce boards funders government agencies employers educational institutions and community partners.
- Represent the organization in coalitions convenings and public forums to elevate our workforce mission.
Budget & Contract Management
- Oversee multi-million dollar program budgets including public and private funding streams.
- Ensure fiscal accountability contract compliance and timely reporting to funders.
- Collaborate with finance and development teams to support grant writing budget planning and resource development.
Essential Physical Job Functions:
- Ability to work onsite in the Lower East Side
Required Experience:
Exec
Employment Type
Full-Time
