On-Ground Financial Aid Advisor
On-Ground Financial Aid Advisor
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1 Vacancy
Job Description
Welcome to Career Opportunities at Lindenwood University.
PLEASE READ: For all applications please include your resume and cover letter. You may skip the Quick Apply page by simply clicking Next at the bottom of the page. When you arrive at the Experience page you may upload all desired documents using the upload box labeled Resume/CV. This is the appropriate box to upload all documents.
Benefits of Being a Lindenwood Employee:
- Upon hire employer-paid tuition benefits for bachelors (employee spouse and dependent) and masters degree programs (employee and spouse only).
- Tuition discounts for doctoral programs (employee only).
- Comprehensive benefits plan: medical dental vision life insurance disability insurance and retirement options.
- Paid holidays: MLK Jr. day Good Friday Memorial Day Juneteenth Independence Day Labor Day Thanksgiving break (Wednesday Friday) and winter break (Dec. 23 Jan. 1).
- Free lunch Fridays: LU employees are eligible for a free meal on Fridays at the Evans Commons Dining Hall or Spellman Dining Hall; Chick-fil-A and Qdoba included.
- Professional development opportunities through the Lindenwood Learning Academy.
JOB TITLE SUMMARY
Job Title: On-Ground Financial Aid Advisor
Division: Enrollment and Marketing
Evaluation Group: Staff
FLSA Status: Exempt
Reports To: Online Team Lead Financial Aid
Positions Supervised: N/A
Job Summary
The on-ground financial aid advisor is responsible for effective and compliant administrative support of various federal state and institutional financial aid scholarships grants and loans. The advisor position is expected to work effectively with the cross-functional teams to administer its programs. The advisor position is responsible for organizing financial aid and payment methods for students and families and is expected to provide outstanding customer service and counseling while also ensuring students and families complete requirements to satisfy their financial obligations.
Essential Job Functions and Performance Indicators
The intent of this job description is to provide a representation of the types of duties and level of responsibility that will be required of positions given this title. This job description shall not be construed as a declaration of the total of the specific duties and responsibilities of any particular position. Employees may be directed to perform job-related tasks other than those specifically presented in this description.
Job Responsibilities and Execution
Initiates outreach to assist families in completing their financial aid files for awarding and disbursement; assists with submission of paperwork for professional judgements
Provides skilled advising for students and parents via all communication channels including email text phone website and virtual platforms
Counsels students and parents regarding all financing opportunities including scholarships grants loans student employment financial liabilities and other payment options
Completes verification resolution of C codes conflicting information and comment codes to determine the eligibility of financial aid applicants
Participates in the development of institutional financial aid policies and procedures that will positively impact efficiency and quality of service provided
Identifies necessary financial aid changes as well as fee adjustments based on enrollment fluctuations etc.
Follows up with students to ensure timely and accurate bill payment; works with students to resolve unpaid balances
Participates in workshops and professional development within the Student Financial Services (SFS) team and with external agencies
Assists in the preparation of files for audits
Offers ideas and suggestions for improving student financial counseling experiences
Service Excellence
Supports the mission of the University and serves as an ambassador of the Q2 culture of service excellence
Models supports and holds others accountable to the Universitys values
Works with students and families to troubleshoot financial aid and payment issues
Communication Teamwork and Collaboration
Reviews sends and tracks timely and accurate communications
Coordinates student follow-up including but not limited to communications after aid changes and billing updates
Works with internal and external constituents to resolve aid processing certification and disbursement issues
Job may require other duties as assigned.
Required Qualifications An equivalent combination of education training and experience will be considered. Additional requirements may be designated by position.
Bachelors degree
Minimum of 1 year of experience in financial aid or student accounts receivables
Experience with student financial services model preferred
Knowledge Skills and Abilities May be representative but not all inclusive of the knowledge skills and abilities necessary to perform this job competently.
Demonstrated ability to work effectively with individuals from diverse communities and cultures
Ability to coordinate with other departments
Ability to communicate effectively with faculty staff and students by demonstrating strong public speaking and interpersonal skills
Ability to identify needs or concerns of others determine potential solutions and resolve or redirect when appropriate
Highly organized with the ability to participate in multiple projects simultaneously
Strong professional integrity and ability to maintain strict confidentiality
Ability to use good judgment and think critically
Knowledge of general office software particularly Microsoft Office Suite and financial aid proprietary applications (e.g. Workday Common Origination and Disbursement COD and National Student Loan Data System NSLDS)
Work Environment Environmental or atmospheric conditions commonly associated with the performance of this jobs functions. Please click here to view Lindenwood Universitys flexible work designation descriptions.
On-Ground
Occasional weekend evening work and travel may be required
Considerable phone and computer time utilizing a Virtual Private Network (VPN) and Customer Relationship Manager (CRM) system
Designated quiet distraction-free workspace with reliable high-speed internet and camera for video calls
Physical Abilities The physical demands described below are representative of those that must be met by an employee to successfully perform this jobs essential functions. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Ability to work effectively at a computer for up to eight hours daily
Ability to sit for extended periods of time
Ability to travel for on- or off- campus events
Regular attendance is a necessary and essential function
Equal Opportunity Employer
Lindenwood University is an Equal Opportunity employer. The University complies with appropriate federal state and local laws and provides equal employment opportunities and access to educational programs without regard to race color religion gender age sexual orientation gender identity national origin veteran status disability or any other protected status to all qualified applicants and employees. Lindenwood University is committed to a policy of non-discrimination and dedicated to providing a positive discrimination-free educational work environment.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
