Council Tax Billing Officer

Lowestoft - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Description

East Suffolk Council and West Suffolk Council based: Melton Woodbridge IP12 1RT Lowestoft NR33 0EQ Thetford IP24 1BT
Starting salary: 25989per annum
Full time Multiple vacancies
Permanent

About the role

Were looking for a number of motivated and detail-oriented individuals to join our team at Anglia Revenues Partnership (ARP). This is a fantastic opportunity to contribute to a high-performing customer-focused service that plays a vital role in supporting our communities.

We welcome applications from people of all backgrounds lived experiences and neurodivergent individuals. If youre passionate about making a difference and want to work in a supportive and inclusive environment where everyone can thrive wed love to hear from you.

What youll need

Were looking for someone who brings energy initiative and a commitment to fairness and service. You dont need to meet every requirement to apply we value potential and a willingness to learn. Key strengths include:

Team player and can work on own initiative
Great communication skills written and verbal
Monitor client accounts to check payments received
Excellent customer service skills
Accurately update computer systems and records
Keep up in a fast-paced partnership environment
Liaise with other departments Citizens Advice and Department for Work and Pensions
Ability to work from home where necessary
Could be required to travel to Thetford for training although a full programme of remote e-training is currently in place
And above all enthusiasm!

We encourage you to review the full job description and person specification for more details.

Why join us

We offer a supportive and flexible working environment with a range of benefits including:

Local Government Pension Scheme
Flexible working options to support work-life balance
Agile working a blend of office and home-based work
Access to a unique employee benefits package
Full training and ongoing support
Health and wellbeing initiatives
A culture that values continuous learning and development
Career progression opportunities.

During this current recruitment periodARP (Anglia Revenues Partnership)have a flexible approach to recruitment including telephone and video interviewing online induction and blended training and therefore candidates need to be able to work in the office and from home. Personal data from the application process will be shared with ARP and host/employing authority.

ARP deliver Revenues and Benefits Services across 5 partner local authorities Breckland East Cambridgeshire East Suffolk Fenland and West Suffolk.

Recruitment services are hosted by East Suffolk Council. However upon appointment you will be employed by either East Suffolk Council or West Suffolk Council .

For more information

If you would like to have an informal conversation about the role please contact Annabel Hill Operations Manager Billing & Benefits on or

Visit our website

Closing date:5pm 20 October 2025.

Interview dates: week commencing 3 November 2025.

How to apply

Step 1 -Read the advertJob Description (PDF)Person Specification (PDF) and ARP Values (pdf)

Step 2 -Complete theSupporting Statement template (docx). Your statement needs to indicate how you meet each of the criteria contained within the Person Specification. Please use the template provided (other formats will not be accepted).

Step 3- Compete the online application and upload your statement. Please note CVs are not accepted.

For more information check out theHow to Apply section of our Career Site ()

Required Experience:

Unclear Seniority

DescriptionEast Suffolk Council and West Suffolk Council based: Melton Woodbridge IP12 1RT Lowestoft NR33 0EQ Thetford IP24 1BTStarting salary: 25989per annumFull time Multiple vacanciesPermanentAbout the roleWere looking for a number of motivated and detail-oriented individuals to join our team at ...