HR Help Desk Specialist
HR Help Desk Specialist
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1 Vacancy
Job Description
To be fully considered for this position all candidates at the time of submission must provide the following documents:
A complete and accurate GSU application
Resume
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HR Help Desk Specialist
HR Operations
Georgia State University
Georgia State University is a vibrant community in the heart of Atlanta. At Georgia State University (GSU) we value the unique skills perspective talents and passion that each employee contributes to its learning community. To work at GSU is to accept an invitation to participate in the growth and development of the internal and external community we serve!
HR Operationsat Georgia State University is seeking to hire anHR Help Desk Specialist.
WHAT MAKES GSU A GREAT PLACE
- Flexible work environment.
- A knowledge-sharing organization that works collaboratively with diverse partners.
- Professional development opportunity and mentorship.
- A rapidly growing center within an academic setting.
WHAT WILL YOU DO:
This position is responsible for Investigating and resolving a broad range of simple to complex HR questions and issues by: answering evaluating and accurately prioritizing incoming telephone voicemail email requests for assistance from college & division HR officers managers and staff across GSU.
DUTIES AND RESPONSIBILITIES INCLUDE:
- Upload background check file for new hires validating if a prior check was run in the most recent 12 months
- Respond to requests for background and credit check statuses
- Answer the HR Help Desk phone create a ticket for all new callers and update cases for repeat callers or resolutions
- Notify HR Officers of background check decisions
- Provide Tier one responses to callers and help desk tickets. Collaborate with subject matter experts in various departments to ensure tickets and callers receive a timely and accurate solution to their problem
- Provide the highest level of customer service in person virtually and over the phone
- Assist HR Operations with Employment Verifications and requests for employment information to the Georgia Department of Labor
- Sort and distribute mail
- Other duties as assigned
Minimum Requirements:
Bachelors degree; or High School diploma or GED and four years of customer service administrative or office experience; or a combination of education and related experience.
Preferred Requirements:
Proficiency in Microsoft Office Suite and familiarity with office management software.
High attention to detail and the ability to multitask in a fast-paced environment.
Previous experience in a front desk receptionist or customer service role is preferred.
Additional Preferred Requirements:
Ability to work independently while contributing to a team-oriented environment.
Problem-solving skills to address issues promptly and efficiently.
Commitment to delivering high-quality customer service with a focus on precision and reliability.
Experience in handling sensitive data and ensuring data privacy.
Strong organizational skills with the ability to prioritize tasks effectively and meet deadlines.
Excellent interpersonal and communication skills to interact with visitors and team members.
Required Experience:
IC
Employment Type
Full Time
