Hybrid Customer Support for German Speakers in Malta
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
No experience This is available for new grads!
Key Responsibilities:
- Provide exceptional customer support in German via phone email and live chat.
- Address customer inquiries related to products services and general questions.
- Troubleshoot issues and escalate complex problems as needed.
- Maintain a professional demeanor while ensuring high levels of customer satisfaction.
- Work with internal teams to resolve customer issues promptly.
- Record and manage customer interactions feedback and issues using internal systems.
- Meet or exceed performance targets including response time and customer satisfaction scores.
Qualifications:
- Native or fluent German speaker (C1/C2 level).
- Good command of English (B2 level or higher).
- Strong communication skills both written and verbal.
- Previous customer service experience is an advantage but not mandatory (training provided).
- Ability to manage multiple tasks and thrive in a dynamic environment.
- Problem-solving skills and a positive customer-first approach.
- Tech-savvy and quick to adapt to new software systems.
What We Offer:
- Hybrid work setup allowing flexibility between office and remote work.
- Competitive entry-level salary.
- Opportunities for career growth and ongoing training.
- A friendly multicultural work environment.
- Health insurance and additional benefits.
- A modern office located in a prime area of Malta.
Key Skills
- Design Engineering
- Baan
- Customer Service
- Fund Management
- ABAP
- Elevator
