Real Time Analyst
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
- Sustain common workforce management tasks (reporting identifying trends preparing presentations training specific to WFM tools and capabilities capacity planning).
- Forecasting volume and utilizing the forecasted data to create optimized employee schedules and seat allocation.
- FTE and volume management which includes managing peaks and uplifting capacity via overtime and flexible workforce.
- Assigning employees to schedules based on their preferences and business rules and managing intraday activities. Analyzes workflow and staffing work assignments to ensure operational benchmarks are met.
- Monitors the departments performance through reports and raw data. Works directly with the leads to coordinating daily activities across functional units.
- Responsible for accurate reporting of the daily weekly and monthly SLAs.
- Incident management - Identifies documents and reports systems performance issues as they impact the department. Develop partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend improvements.
- Take ownership on risk management for your service area and assess and mitigate financial and non-financial risk while executing complex business processes to protect the organization from undue risks.
- Good Understanding for Financial Industry regulatory requirements
- Ability to define escalation procedures for new business lines and enhance existing on a per need basis
- Communicate to a diverse audience in an open transparent and convincing manner the organizations strategy; challenge colleagues to align with the overall Group strategy and relay the macro and micro-trends and reality impacting the organizations position.
- Thrive in complexity you can succeed despite uncertainty; is highly collaborative constructive and results-driven.
- Provides recommendation for capacity improvements based on trends and contributes to annual efficiency target
Required Experience:
IC
Key Skills
- Bidding
- Apps
- Benefits
- Corporate Recruitment
- Android Development
About Company
ING Global Career Opportunities - Welcome to 'careers at ING'. We give you the space to develop yourself as an intern, trainee and professional. Check out our opportunities. Jump on!
