Knowledge Engineer
Knowledge Engineer
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$ 75000 - 95000
1 Vacancy
Job Description
About us
LifeMD is a leading digital healthcare company committed to expanding access to virtual care pharmacy services and diagnostics by making them more affordable and convenient for on both treatment and prevention our unique care model is designed to optimize the patient experience and improve outcomes across more than 200 health concerns.
To support our expanding patient base LifeMD leverages a vertically-integrated proprietary digital care platform a 50-state affiliated medical group a 22500-square-foot affiliated pharmacy and a U.S.-based patient care company with offices in New York City; Greenville SC; and Huntington Beach CA is powered by a dynamic team of passionate professionals. From clinicians and technologists to creatives and analysts were united by a shared mission to revolutionize enjoy a collaborative and inclusive work environment hybrid work culture and numerous opportunities for growth. Want your work to matter Join us in building a future of accessible innovative and compassionate care.
About the role
Were looking for a Knowledge Engineer to own and maintain a single source of truth for our content management system which drives AI workflows as well as our product metadata database. This role will interact with everything from patient onboarding to pharmacy workflows to internal tooling. You will be the gatekeeper and refiner of institutional knowledge and a partner to business stakeholders. Your job is to interview subject matter experts to collect & distill new information revise documentation and author changes. This role will operate in a version-controlled system that feeds our internal retrieval-augmented generation (RAG) stack. Each edit you make directly impacts how our internal tools retrieve and answer questions.
Youll use AI as a core part of your editorial workflowgenerating summaries restructuring complex instructions and linting content for semantic completeness. You will also work with system owners to validate updates track changes through Git and surface documentation visibility through tools like Notion or Slack.
Responsibilities
- Own and maintain the full knowledge base working directly in markdown files
- Responsible for maintaining product updates in our metadata database including product information prices and more
- Work with business leaders to understand changes in processes systems policies or partner relationships
- Conduct interviews or reviews with stakeholders to capture new knowledge and update existing documentation
- Write and revise documents using AI tools to support drafting editing and semantic refinement
- Validate every major update with the appropriate business/system owner including collecting approvals
- Collaborate with QA to identify areas where documentation gaps are causing friction or errors
Requirements
Basic Qualifications:
- Experience in journalism technical writing or another analytical communication-heavy field
- Comfortability writing in markdown and can think hierarchically about documents and file structures
- Ability to conduct thoughtful interviews with experts and turn them into clear structured and accessible writing
- Capable of being a single-threaded owner and can take responsibility for knowing what is accurate what is stale and what needs attention
Preferred Qualifications:
- Eagerness to work in a world where AI is your co-editor and you know how to prompt well and iterate fast
- Dedication to clear minimal instruction-oriented writing and arent afraid to rewrite or challenge unclear source material
- Structured and meticulous your commits make sense and you never leave a validation step undocumented
- Exceptional attention to detail and intellectual curiosity which lend a hand in ensuring complete & accurate content
Benefits
- Salary Range: $75000-$95000
- Health Care Plan (Medical Dental & Vision)
- Retirement Plan (401k IRA)
- Life Insurance (Basic Voluntary & AD&D)
- Unlimited PTO Policy
- Paid Holidays
- Short Term & Long Term Disability
- Training & Development
Employment Type
Full-Time
