Operations Associate
Operations Associate
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$ 1300 - 1700
1 Vacancy
Job Description
Position : Operations Associate
Working Schedule : 8a-6p EST
Salary Range :$1300-$1700 USD Monthly (the final salary will be determined by the candidates level of experience and at the discretion of the client)
About the Role
Were looking for a highly motivated and detail-oriented Operations Associate to join our team. The Operations Associate (OA) plays a critical role in supporting our Client
Solutions team by ensuring seamless project setup fieldwork execution and on-time closure
across all project types.
This role is for detail-oriented mid-level (3-5 years) professionals who thrive in fast-paced
environments.
Key Responsibilities
Pre-Field
- Clone monthly tracker waves at the end of each month ensuring tracker numbers carry
- over into sales orders.
- Complete Navigator (NAV) project setup based on Zoho alerts adding clients/teams as
- needed.
- Set up DIY sample tools and quotas in NAV coordinating with the CSM team.
Field
- Act as lead PM for assigned client trackers / ad hoc projects
- Manage vendor fielding (via DIY tools/emails) based on CS team instructions
- Support weekend coverage for tagged projects in Navigator
- Progressively take on more direct client fielding for low-maintenance projects
Post-Field
- Drive closure process: Close Navigator DIY Tools and Sales Order
- Take ownership of closure accuracy freeing CSMs to focus on client-facing work
Ongoing Tasks
- Attend Pod Meetings (Mon/Thu) and weekly check-ins with Director of Ops
- Review NAV All Projects filter to fill missing fields (Client Resp Type PM Start/End
- Dates)
- Stay current through the Navigator recent releases Navigator Knowledge Base and
- training videos
- Navigator utilization across key and new functional areas
Qualifications
- Bachelors Degree or equivalent.
- 3-5 years of experience in the same role
- Proficiency in Excel
- Strong attention to detail and process ownership
- Analytical proficient in data-driven environment
- Ability to manage multiple tasks with tight deadlines
- Skilled with written and oral communication
- Quick learner with technical tools (Navigator DIY Survey Platforms)
- Team-oriented responsive and reliable
- Available for full-time US East Coast hours Monday-Friday.
Required Experience:
IC
Employment Type
Full Time
