Physical Therapy Technician/Patient Services Representative - Twin Cities Orthopedics

The Therapy Technician and Patient Service Representative position is a blended role to serve both therapy patients and the therapy team by providing aspects of therapeutic healthcare services to patients as well as assist with clinical responsibilities.

This is a full-time role working M-F out of our St. Louis Park location.

Twin Cities Orthopedics is an operating division of Infinite Health Collaborative (i-Health) a group of local medical practices owned and led by its physicians on a mission to give patients more control over their healthcare.

Essential Functions:

• Assist in non-billable patient services by bringing appropriate patients back and initiating pre-therapy exercises

• With specific instruction and supervision by Therapist guide patients through specific education/intervention provided by therapist

• Accurately and efficiently schedule new and existing patients in the current practice management system
• Verify and document insurance information as defined by current business practices
• Chart management
• Maintain timely communication with patients and families while in clinic
• Maintain clinician schedules
• May assist with coordinating schedules for the Volunteer Intern program train and orient incoming Interns

• Clean and stock exam rooms gym equipment and therapy space
• Maintain patient education materials
• Able to correctly lift and set up various weights in fitness sports performance and training aspects for clients

• Assist with Sports Performance and other Training HAUS ancillary services and their daily needs
• Assist with check-in for individual and group fitness classes
• Coordinate routine inspection/maintenance of equipment repair as needed
• Assist with patient transport within the clinic
• Position may include additional site-specific responsibilities
• Any and all other duties as assigned

Education and Experience Requirements:

• High School diploma/GED or equivalent
• Preference given to those who are currently or will be applying to Physical or Occupational Therapy graduate school or pursuing a Masters in Athletic Training
• 100 hours of related experience
• Customer service experience required

Benefits & Compensation:

• Actual starting pay will vary based on education skills and experience.
• We offer a comprehensive Medical Dental & Vision Plan Maternity Bundle 401K with Profit Sharing Tuition Reimbursement Gym & Car Rental Discounts - to learn more clickhere.

Essential Requirements:

Ability to:

• Comply with company policies procedures practices and business ethics guidelines.
• Complete job required training.
• Comply with all applicable laws and regulations (e.g. HIPAA Stark OSHA employment laws etc.)
• Demonstrate prompt and reliable attendance
• Work in the clinic office or surgery center during business hours
• Travel independently throughout the clinic office or surgery center (which may include movement from floor to floor); frequent bending lifting standing stooping or sitting for long periods of time may be required
• Work at an efficient and productive pace handle interruptions appropriately and meet deadlines
• Communicate and interact in a respectful and professional manner
• Prioritize workload while being flexible to meet the expectations of the daily operations
• Apply principles of logical thinking to define problems establish facts and draw valid conclusions
• Understand and execute a variety of instructions
• Effectively operate equipment and communicate on and operate the phone system
• Work independently with minimal supervision
• Travel to other work locations if required

Performance Expectations i-Healths Core Values:

• Integrity- Do the right thing and take responsibility for what you do and say
• Service- Consistently contribute to deliver an exceptional experience
• Quality - Act with high purpose committed effort and skillful execution to exceed expectations
• Innovation- Identify progressive solutions that improve service teamwork efficiency and/or effectiveness
• Teamwork - Be a part of the whole; support each other positively

Environmental Conditions:

• Clinic/office/surgery center setting

Notes:

• Infinite Health Collaborative (i-Health) is an Equal Opportunity/Affirmative Action Employer and will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990 and the ADA Amendments Act of 2008.
• We participate in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program please click here: position description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and Additional Job Functions are subject to modification.

Required Experience:

IC