Expert Team, Solutions
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Job Location:
Salt Lake, UT - USA
Monthly Salary:
Not Disclosed
Posted on:
06-09-2025
Vacancies:
1 Vacancy
Job Summary
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world- class platform to help professionals scale.
About Filevine
Filevine is forging the future of legal work with cloud-based workflow tools. We have a reputation for intuitive streamlined technology that helps professionals manage their organization and serve their clients better. Were also known for our team of extraordinary and passionate professionals who love working together to help organizations thrive. Our success has catapulted Filevine to the forefront of our fieldwe are ranked as one of the most innovative and fastest-growing technology companies in the country by both Deloitte and Inc.
Our Mission
Filevine is building the seamless intersection between legal and business by creating a world-class platform to help professionals scale.
Department
The Expert Team department is home to product experts with deep technical understanding across a range of specialized expertise. The department is focused on critical initiatives including customer support escalated technical problem-solving customer education and partner enablement.
Job Summary
The Expert Team Solutions Specialist is responsible for determining the best solution for a customer trying to accomplish an outcome that is not available out of the box. That is not possible is never the answer. Backstop solutions provisional configurations and out-of-the-box thinking are part of the job. The main expectation of this role is to create approaches that have not been used in the past; however workarounds should not be favored when there is native capability inside of the app. Comprehensive product knowledge across the Filevine family of products is a requirement.
Responsibilities:
- Play a lead role in issue remediation and convey unyielding accountability for assigned issues
- Create approaches that will best solution a customers request using both native capability and out of the box thinking to resolve the root need
- Memorialize findings share and present to the larger Solutions slice and Expert teams
- Create portable content regarding those approaches and configurations which mature into best practices (articles videos example builds) and relay to customers in laymens terms.
- Supply remediation case studies and approaches to other groups that may benefit: Partners Sales Engineering Marketing etc.
- Maintain comprehensive product knowledge across the Filevine family of products
- Support other expert teams and expert roles as needed
- Occasional travel as necessary
Qualifications:
- Bachelors degree
- Digital transformation experience with core systems-of-record such as ERP CRM case management or business intelligence
- 2 years of Excel/SQL/API or equivalent experience
- 2 years Low-code / Declarative development experience or equivalent experience
- Assertive communicator that can provide recommendations and instill confidence
- Exceptional curiosity and creative thinking abilities to solution the root cause of a customers priorities
- Quick learner of new technologies self-motivated
- Driver of change for more impactful solutions and customer outcomes at a fast growing company
- Ability to lead critical conversations
- Organized detail oriented and timeline driven
- Ability to independently manage competing customer priorities and initiatives with limited structure
Cool Company Benefits:
- A dynamic rapidly growing company focused on helping organizations thrive
- Medical Dental & Vision Insurance (for full-time employees)
- Competitive & Fair Pay
- Maternity & paternity leave (for full-time employees)
- Short & long-term disability
- Opportunity to learn from a dedicated leadership team
- Centrally located open office building in Sugar House (onsite employees)
- Top-of-the-line company swag
Privacy Policy Notice
Filevine will handle your personal information according to whats outlined in our.
Key Skills
- Hr Executive Recruitment
- Internship
- AIX
- Fleet
- Information Technology Sales
About Company
Empower your law firm and improve efficiency with Filevine's AI-powered legal case management software. From intake, legal drafting, calendaring, & more.
