Operations Coordinator

WHO IS CHI

Community Housing Innovations (CHI) is a not-for-profit housing and human services organization that aims to support social and economic independence. Our vision is to end generational poverty and foster upward mobility by ensuring that all families and individuals live in quality housing have a home of their own and a job to support them. We believe quality affordable housing is the foundation for prosperity personal fulfillment and success.

WHAT DOES CHI OFFER

CHI employs a team of hard-working compassionate people who want to give back to others in their community. We are proud to offer:

• Generous Paid time off
• Personal and Sick Days
• Health insurance and health reimbursement account
• Dentaland vision plans
• Flexible spending account
• AFLAC supplemental insurance
• Dependent Care Spending Account
• Commuter Transit and Parking Account
• Working Advantage- Employee Perks
• 401(k) retirement plan
• Life insurance
• Employee Assistance Program
• Monthly trainings and career development plans

JOB SUMMARY

The Shelter Operations Coordinator plays a pivotal role in ensuring the effective and safe functioning of the shelter facility. This position is responsible for overseeing daily operations ensuring residents adherence to program rules and maintaining a secure and supportive environment. The Operations Coordinator (OC) also conducts regular team meetings and manages administrative tasks critical to the programs success. This includes supervision of the shift supervisors and residential aides.

Pay: $65000 annual salary.

FSLA: Exempt. Not eligible for overtime.

Schedule: Tuesday-Wednesday Friday - Saturday 8am-4pm Thursdays 11am-7pm (Sunday & Monday off)..24 Hours a day/7 day on call.. Flexible with the schedule and must be available for city/state inspections when scheduled. Willing to adjust their schedule to also provide supervision support and coverage for all shifts including the 12am-8am shift when needed.

Location: Midtown Manhattan NY

JOB-RELATED DUTIES ESSENTIAL FUNCTIONS

These duties are essential and specific to the successful implementation of this position.

• The OC is responsible for team management and performance tracking.
• Conduct regular one-on-one meetings with team members to review performance set goals and provide constructive feedback.
• Update performance goals accomplishments notes and feedback in the Paycom system on a consistent basis typically weekly or bi-weekly.
• In charge of overall operational compliance.
• Monitor and enforce residents adherence to program rules and regulations fostering a safe and respectful living environment.
• Ensure operations staff complete required housekeeping activities maintaining cleanliness and organization within the facility.
• Manage the sign-in and sign-out process for residents maintaining accurate records of their whereabouts.
• The OC is responsible for overseeing safety and emergency preparedness.
• Implement and regularly review safety and evacuation procedures to ensure residents well-being in the event of an emergency.
• Stay updated on safety protocols and regulations ensuring the shelter is compliant with relevant standards.
• Oversee and participate in residents daily activities including mealtime recreation and educational pursuits as directed by program staff.
• Provide guidance support and instruction to residents as needed promoting a positive and productive atmosphere.
• Oversees mealtime recreation educational activities and participates in residents supervision and instruction as needed and as directed by the program staff.
• Prepares periodic reports makes recommendations to program staff as needed.

Administrative and Supervision Functions

• Collaborate with program leadership to establish and maintain efficient administrative procedures.
• Assist in the coordination of staff schedules and ensure adequate coverage for all shifts.
• Contribute to the recruitment training and supervision of shelter staff fostering a cohesive and effective team.
• Participate in regular meetings with program leadership to discuss operational strategies share insights and offer suggestions for process improvements.
• Assist in the development and implementation of administrative policies guidelines and protocols to ensure consistent and efficient operations.
• Help create and maintain a centralized repository of administrative documents forms and templates for easy access by staff.
• Address scheduling conflicts or gaps by proactively communicating with team members and making necessary adjustments.
• Provide timely communication to staff regarding their assigned shifts ensuring that all shifts are adequately covered and staff members are well-informed.

What do I need to apply

Education and Experience: High School Diploma or GED required. Bachelors Degree in a social service-related field preferred. At least four years working experience in the social service field with at least two years in a supervisor role.

• Communication: Excellent verbal and written communication skills. Proficiency in English required multi-lingual and Spanish proficiency prioritized.
• Must be in possession of the F80 license or be able to obtain the license within 60 days of employment.
• Must have the NYS Food Handlers Certificate or be able to obtain the certificate within 60 days of hire.
• Computer skills: Basic competency in MS Word Excel Outlook and the internet
• Math Skills: Ability to formulate simple financial budgets.
• Physical Performance: Ability to make unit visits (walk distances climb stairs etc.)
• Reasoning Ability: Ability to prioritize make appropriate decisions and judgment calls.
• Experience working with homeless individuals and people living with health and/or mental health issues and substance use. Ability to engage residents.

DIVERSTY EQUITY AND INCLUSION

Community Housing Innovations Inc (CHI) respects diversity and is an equal opportunity employer that provides equal employment opportunities to all employees and applicants and prohibits discrimination on the basis of race color creed religion national origin citizenship status age disability sex gender gender identity or expression sexual orientation marital status partnership status veteran status genetic information or any other status protected by applicable federal state or local laws. Community Housing Innovations is committed to diversity equity and inclusion.

This commitment applies to recruiting hiring placement promotion transfer compensation training assignments benefits employee activities termination access to facilities and programs and all other terms and conditions of employment as well as general treatment during employment.