SITEC ServiceNow Administrator MacDill AFB
SITEC ServiceNow Administrator MacDill AFB
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Job Description
Responsibilities
Peraton requires Systems Administrators to support the Special Operation Command Information Technology Enterprise Contract (SITEC) 3 EOM. This position is located at MacDill AFB in Florida.
The purpose of the Special Operations Forces Information Technology Enterprise Contract (SITEC) 3 Enterprise Operations and Maintenance (EOM) Task Order (TO) is to provide USSOCOM its Component Commands its Theater Special Operations Commands (TSOCs) and its deployed forces with Operations and Maintenance (O&M) services to maintain Network Operations (NetOps); maintain systems and network infrastructure; provide end user and common device support; provide configuration change license and asset management; conduct training and perform Install Move Add Change (IMACs) services. The responsibilities and tasks associated with each requirement play a pivotal role to USSOCOM the CIO/J6 organization and ultimately the end-user who operate around the globe 24x7x365.
We are seeking an experienced Senior ServiceNow Administrator to lead the administration and management of our ServiceNow platform at USSOCOM. The ideal candidate will possess extensive knowledge of ServiceNow capabilities and will be responsible for optimizing system performance implementing best practices and mentoring junior administrators. This role requires strong problem-solving skills and the ability to work collaboratively with cross-functional teams.
Responsibilities:
- Oversee the configuration customization and maintenance of the ServiceNow platform ensuring optimal performance and stability
- Lead the implementation of new modules applications and enhancements based on business requirements
- Collaborate with IT and business stakeholders to define and document technical specifications and workflows
- Develop and enforce best practices for ServiceNow administration including system security user access and data integrity
- Troubleshoot and resolve complex issues related to the ServiceNow platform providing timely support to users
- Conduct system upgrades patches and maintenance to ensure the platform is up-to-date and secure
- Create and maintain comprehensive documentation for system configurations processes and procedures
- Provide training and mentorship to junior administrators and other team members on ServiceNow functionalities and best practices
- Monitor system performance metrics and make recommendations for improvements and optimizations
- Stay current with ServiceNow updates features and industry trends evaluating their potential impact on the organization
- Enforces ServiceNow license management & governance (e.g. User App API Usage Custom Tables etc.)
Qualifications
Required Qualifications:
- 16 years with HS Diploma 14 years AS/AA degree 12 years with BS/BA degree 10 years with MS/MA 7 years with PhD
- A DoD TS/SCI clearance is required
- DoDD 8570.01-M IAT II
Desired Qualifications:
- 5 years of experience as a ServiceNow Administrator with a proven track record of successful implementations and management
- ServiceNow Certified System Administrator (CSA) certification; Additional ServiceNow certifications (e.g. Certified Implementation Specialist)
- Experience with ServiceNow modules such as ITSM ITOM HAM/SAM
- Experience with ServiceNow integration tools and APIs
- Experience with ServiceNow On-Prem instance implementation management and troubleshooting
- Knowledge of database management and SQL (MariaDB)
- Strong understanding of ITIL processes and ServiceNow best practices
- Proficiency in ServiceNow scripting languages (JavaScript GlideScript) and web technologies (HTML CSS AJAX)
- Excellent analytical and problem-solving skills with strong attention to detail
- Outstanding communication and interpersonal skills with the ability to collaborate effectively with technical and non-technical stakeholders
Peraton Overview
Peraton is a next-generation national security company that drives missions of consequence spanning the globe and extending to the farthest reaches of the galaxy. As the worlds leading mission capability integrator and transformative enterprise IT provider we deliver trusted highly differentiated solutions and technologies to protect our nation and allies. Peraton operates at the critical nexus between traditional and nontraditional threats across all domains: land sea space air and cyberspace. The company serves as a valued partner to essential government agencies and supports every branch of the U.S. armed forces. Each day our employees do the cant be done by solving the most daunting challenges facing our customers. Visit to learn how were keeping people around the world safe and secure.
Target Salary Range
EEO
Required Experience:
Unclear Seniority
Employment Type
Full-Time
