Customer Service Advisor

Leeds - UK

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Location:Wolverhampton

This is Worldline

We are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From San Francisco to Auckland. We are in every corner of the world in every part of commerce. And just as we help our customers accelerate their business we are committed to helping our people accelerate their careers. Together we shape the evolution.

The Opportunity

This is a desk based role taking a large number of inbound calls and responding to emails across multiple key business account clients in the hospitality fuel and retail sector ensuring agreed service levels are met each month. Each team member will be dealing with web issues credit queries transactions invoicing and basic account management whilst representing Worldline to our clients and their customers and showcasing our expertise in customer service.

This is a permanent full time role working 37 hours over 5 days between 08:00 and 18:00 Monday to Friday and 09:00 13:00 on a Saturday. There is a requirement for some flexibility to ensure that service levels are maintained and work is delivered.

Day-to-Day Responsibilities

You ensure all incoming telephone calls/queries and emails are managed to client SLA standards.
You review enquiries and deal with a range of issues including login issues/web guidance/transaction queries/invoice queries/authorisation requests.
You build knowledge to identify common queries and resolve incidents with confidence.
You develop skills in customer care helpdesk system and database knowledge and you talk directly to the clients and their merchants whos products we support as well as the customers who use their cards.

Who Are We Looking For

We look for big thinkers. People who can drive positive change step up and show whats next

people with passion can-do attitude and a hunger to learn and practice this means:

You can deliver a trusted service.
Youve got substantial knowledge to help you identify problems and provide first call resolutions where possible.
Ability to tackle incidents issues and difficulties faced by our customer and clients.
Motivation and passion for learning and developing your skill set.
Excellent communication skills.
You seek clear information and details in order to provide efficient service.
You have profound experience in customer service skills with an excellent telephone manner.
You possess sophisticated knowledge of PC/literacy skills including the confident use of MSWord Excel and Outlook. Also you have the ability to be able to use spreadsheets to capture and store data in a clear and logical manner as well as the ability to read and send/respond to emails.
You have Willingness and flexibility with shift/rota patterns as required by the business.
You will have problem solving skills: the ability to identify the exact details of a problem through a rational process and able to take steps to ensure a successful resolution as well as attention to detail able to document the details of issues clearly in a concise understandable manner.

Perks & Benefits

At Worldline youll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that you will also:

Be part of a company guided by a strong propose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide
Work with inspiring colleagues and be empowered to learn grow and accelerate you career
Have 25 days holiday bank holidays an exciting salary
Have employee private medical cover access to a virtual GP service
Access to discounts and cashbacks on Shopping
Purchase a range of flexible benefits through salary sacrifice
Have an income protection @67% of base salary for 5 years subject to Ts and Cs
Have a Life Insurance 1 x salary if not in a pension scheme 4 x salary if enrolled in the pension scheme
Have Pension the company will match contributions up to 10%

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology and we look for big thinkers people with passion can-do attitude and a hunger to learn and grow. Here youll work with ambitious colleagues from around the world take on unique challenges as a team and make a real impact on the society. With an empowering culture strong technology and extensive training opportunities we help you accelerate your career - wherever you decide to go. Join our global team of 18000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at

#LI-LS1

Required Experience:

Unclear Seniority

Location:WolverhamptonThis is WorldlineWe are the innovators at the heart of the payments technology industry shaping how the world pays and gets paid. The solutions our people build today power the growth of millions of businesses tomorrow. From your local coffee shop to international banks. From S...