Tax Operations Specialist

The Tax Operations team is looking for a seasoned Tax Operations Specialist who thrives in fast-paced environments and possesses strong technical skills and agility. Reporting to the Manager of Tax Operations you will handle advisor and customer calls related to individual insurance taxation with varying complexities. Youll collaborate with tax team members and internal stakeholders all while building positive relationships with internal and external customers. Our team values empathy and initiative empowering employees to grow within the company. Youll be motivated to Think Big manage high volumes of cases efficiently and focus on solutions by making sound decisions and applying analytical reasoning to enhance customer experiences and meet service level agreements. Please note that this position does not qualify towards CPA hours requirements.

Position Responsibilities

• Accurately review and process transactions including remittances tax quotes client inquiries and reports ensuring timely completion

• Provide excellent service to internal and external clients by effectively responding to emails phone calls and correspondence through thorough research and problem-solving

• Take ownership of inquiries assess urgency and resolve issues to prevent processing delays. Routinely demonstrate ownership and accountability of all requests in a proactive rather than reactive manner

• Coordinate year-end tax reporting for Individual Insurance collaborating with Tax Officers to meet all deadlines and requirements.

• Collaborate with teams across various offices suggest process improvements and maintain a positive attitude to enhance service efficiency

• Research and identify problems contributing to effective solutions

• Communicate confidently and professionally with clients agents and brokers demonstrating ownership and accountability in a proactive manner

Required Qualifications:

• College diploma or equivalent relevant work experience

• Strong interpersonal verbal and written communication skills.

• Ability to work independently with minimal supervision and as a great teammate

• Demonstrated decision-making skills and the ability to respond constructively to challenges

• Self-starter with excellent initiative resilience and adaptability in a fast-paced environment

• Exceptional organizational skills and keen attention to detail with a focus on excellent customer service

• Multi-task and prioritize daily to maintain workload and to address urgent/rush cases

Preferred Qualifications:

• Proficient in Excel (ability to do Pivot tables XLOOKUPs sorting and handling large amount of data)

• Ability to develop new skillsets and learn new software/system applications quickly

• Consistently meet or exceed productivity quality and service standard objectives

• The versatility to do many different types of work within the business area

• Bilingualism (English and French) is an asset. If the successful candidate is in Quebec proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team:

• Well empower you to learn and grow the career you want

• Well recognize and support you in a flexible environment where well-being and inclusion are more than just words

• As part of our global team well support you in shaping the future you want to see

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer

At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.