Senior Business Analyst Configuration Specialist

Description

About TELUS Health

TELUS Health is committed to leveraging technology to improve health outcomes and enhance the patient experience across Canada. As we continue to expand our integrated healthcare services were seeking a strategic leader to optimize our electronic medical record systems and clinical workflows across all business units.

Our team and what well accomplish together

We are seeking an experienced Configuration specialist to lead the strategic optimization of our healthcare technology systems across our growing Preventive Care Executive Health and Occupational Health clinics. This newly created role is central to our One Patient One Record initiative and represents an exciting opportunity to drive innovation enhance patient care delivery and establish best-in-class operational excellence across all TELUS Health touchpoints.
As we continue to expand our integrated healthcare services youll play a pivotal role in leveraging cutting-edge EMR technology to create seamless patient-centered care experiences while empowering our clinical teams with optimized workflows and enhanced system capabilities.

What Youll Do

As a key member of the TELUS Health Clinics team you will support our national multi-site TELUS Health Clinic teams by ensuring the smooth operation optimization and sustainability of our Electronic Medical Record (EMR) systems and other electronic systems critical to clinical care.
In this role youll serve as a subject matter expert on TELUS EMR platforms (CHR MazikCare) working cross-functionally with clinicians site managers and system and technology teams to streamline workflows enhance user experience and drive continuous improvement in healthcare delivery.

Youll be the go-to person for everything EMRleading onboarding and training managing system configurations troubleshooting issues and supporting integration with related systems. You will also play a vital role in systems administration supporting email network access web content management and digital communications.

Primary Responsibilities

• Act as the EMR super-user and subject matter expert (e.g. CHR MazikCare) providing ongoing technical support across the organization
• Analyze and document EMR workflows; identify opportunities for optimization and standardization across clinical sites
• Assist in design control access configure and maintain EMR templates forms reminders and clinical tools to streamline documentation and enhance care delivery
• Manage user accounts (creation modification termination) and oversee EMR onboarding and training for new staff and learners
• Troubleshoot system issues provide user support and document resolutions for continuous knowledge improvement
• Maintain expert-level knowledge of EMR systems through vendor training and self-directed learning
• Collaborate with internal teams (e.g. Medical Imaging Labs Patient Registration) to ensure effective system integration and timely updates
• Liaise with vendors IT partners and third-party providers to resolve technical issues and coordinate maintenance activities
• Support revenue-generating modules billing workflows and appointment scheduling tools
• Maintain clinic websites and digital communication tools including newsletters and patient-facing updates
• Lead training on clinical documentation tools and support data collection initiatives
• Develop and maintain EMR-related documentation policies and downtime procedures
• Lead or contribute to special projects focused on digital transformation care optimization and clinician workflow improvements
• Perform other related duties as required

Qualifications

What You Bring

Required Qualifications:

• College certificate technical diploma or equivalent experience in Information Technology (13 years minimum)
• Bachelors degree in Health Informatics Information Systems or related field (preferred)
• Experience in healthcare technology environments particularly in EMR administration within primary care or multi-site clinical settings
• Strong working knowledge of EMR platforms (CHR MedAccess MazikCare)

Skills & Knowledge:

• Advanced proficiency with EMR configuration and optimization
• Strong analytical skills including workflow analysis and troubleshooting
• Exceptional verbal and written communication skills
• Ability to independently manage projects and collaborate within a multidisciplinary team
• Proven ability to develop and deliver effective training for adult learners
• Experience with healthcare data integration (e.g. HL7 FHIR) is an asset
• Understanding of clinical workflows healthcare privacy and compliance regulations
• Proficient in web content management email systems and digital communication tools

Personal Attributes:

• Strategic thinker with a detail-oriented hands-on approach to execution
• Self-motivated with the ability to manage multiple priorities and competing deadlines
• Professional adaptable and innovative in solving technical and workflow challenges
• Demonstrated reliability integrity and ability to manage confidential information
• Strong interpersonal skills with the ability to engage clinicians staff vendors and leadership effectively
• Travel across Canada is required in this role

Great to Have

• Bilingualism in English and French

Ready to make a difference

Join TELUS Health Clinics and play a vital role in improving patient care and clinician experience through smart scalable technology solutions. Apply now and tell us how youll help drive innovation in healthcare delivery.

Advanced knowledge of English is required because you will most of the time interact in English with external parties (clients suppliers candidates external partners etc.); interact in English with internal parties (colleagues internal partners stakeholders etc.); and work with IT tools whose interface is only accessible in English as part of this positions main responsibilities given its national scope.

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