[SO] 1st Level Support (English + Japanese N2)

• Handle inbound customer calls and deliver clear accurate information regarding installations maintenance technical issues and product details
• Process service requests received through web portals fax EDI and other channels
• Coordinate service appointments by managing schedules confirming bookings and handling rescheduling
• Utilize CRM systems to log categorize and track customer issues for analysis and follow-up
• Prepare and submit regular reports (daily/weekly/monthly) on metrics such as call volume issue types response and resolution times and customer feedback
• Investigate and resolve customer concerns to ensure satisfaction and promote long-term loyalty
• Work hours: Monday to Friday 7:00 AM 4:00 PM (Vietnam time)

Qualifications :

• Hold Bachelor degree in related fields
• 0-2 years of experience working in a call center environment
• Language requirement
  • Excellent Japanese communication skills both verbal and written (JLPT N2 or above)
  • Good English communication skills
• Proficient in Microsoft Office and web-based applications
• Knowledge about concierge services
• Strong interpersonal skills
• Strong organizational skills and attention to detail
• Ability to engage with customers and create a positive customer experience
• Ability to work in a fast-paced environment with daily work processing deadlines
• Ability to work effectively without supervision
• Strong in leadership empathy communication and team orientation

Additional Information :

Why BOSCH

Because we do not just follow trends we create them. Together we turn ideas into reality working every day to make the world of tomorrow a better place. Do you have high standards when it comes to your job So do we. At Bosch you will discover more than just work.

Benefits and Career Opportunities

• Working in one of the Best Places to Work in Vietnam and Top 30 of the Most Innovative Companies all over the world
• Join in a dynamic and fast-growing global company (English-speaking environment) with opportunity to work in global projects and being a part of innovation team contributing initiative ideas to the hi-tech world
• Onsite opportunities: short-term and long-term assignments in worldwide offices
• Engage in our diverse training programs which surely help strengthen both your personal and professionalism
• 13th-month salary bonus attractive performance bonus (youll love it!) annual performance appraisal
• 100% offered salary and mandatory social insurances in 2-month probation
• 15 days of annual leave  1-day of birthday leave
• Premium health insurance for employee and 02 family members
• Flexible working time and working model
• Lunch and parking allowance
• Good benefits of company activities such as: football badminton yoga Aerobic team building

Remote Work :

No

Employment Type :

Full-time