Technology Support Specialist I

Latham & Watkins is a global law firm consistently ranked among the top firms in the world. The success of our firm is largely determined by our commitment to hire and develop the very best and brightest creating a team that provides our clients with the highest quality of work and service. We are driven by our core values: respect innovation and collaboration.

The Technology Support Specialist I is an integral part of Lathams Technology & Information Services role will be responsible for providing support to the office regarding the resolution of standard desktop notebook and remote computing issues while providing support to printers Multi-Functional Device (MFD) hardware and settings and Personal Digital Assistant (PDA) support including configuring deploying and troubleshooting. This role will be located in our New York office.

Other key responsibilities include:

• Setting up PC computers notebook computers and printers initializing and stabilizing performance
• Configuring deploying and delivering mobility offerings including iPhones iPads and other technology offerings; performing regular maintenance on PC equipment such as computers notebook computers printers and peripherals; scanning computers for viruses
• Setting up conference rooms to use technology services (e.g. presentations network connections and audio/visual); performing daily checks of conference room to ensure all equipment is working properly
• Creating help desk tickets; notifying team members via email when taking an open request and when a request is completed
• Maintaining an inventory of PC hardware equipment and software programs; utilizing ServiceNow to track loaner equipment for distribution and recovery
• Protecting and maintaining any highly sensitive confidential privileged financial and/or proprietary information that Latham & Watkins retains
  

Wed love to hear from you if you:

• Possess knowledge of standard hardware components and peripherals
• Demonstrate knowledge and proficiency in software programs including Windows 10 and Microsoft Office
• Display analytical skills needed to troubleshoot a variety of symptoms diagnose problems and test recommend and implement solutions to technology problems

And have:

• A high school diploma or equivalent
• A bachelors degree or equivalent in Computer Science or Information Systems preferably
• A minimum of one (1) year of technology support experience with PC hardware/software preferably
• Experience working with remote communications hardware including modems wireless routers and network interface cards preferably
• A minimum of one (1) year of related experience working with notebook computers preferably
• Experience with installations and upgrades training and technical documentation

Successful candidates will not only be provided with an outstanding career opportunity and welcoming environment but will also be provided with a generous total compensation package with bonuses awarded in recognition of both individual and firm performance. Eligible employees can participate in Lathams comprehensive benefit program which includes:

• Healthcare life and disability insurance
• A generous 401k plan
• At least 11 paid holidays per year and a PTO program that accrues 23 days during the first year of employment and grows with tenure
• Well-being programs (e.g. mental health services mindfulness and resiliency medical resources well-being events and more)
• Professional development programs
• Employee discounts
• Affinity groups networks and coalitions for lawyers and staff

Latham & Watkins is an equal opportunity employer. The Firm prohibits discrimination against any employee or applicant for employment on the basis of race (including but not limited to hair texture and protective hairstyles) color religion sex age national origin sexual orientation gender identity veteran status (including veterans of the Vietnam era) gender expression marital status or any other characteristic or condition protected by applicable statute.

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