Manager, Retail Virtual Advice Delivery
Manager, Retail Virtual Advice Delivery
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Job Description
Requisition ID: 236971
Join a purpose driven winning team committed to results in an inclusive and high-performing culture.
The Manager Virtual Advice will lead and drive a customer focused culture throughout their team todeepen client relationships and leverage broader Bank relationships systems and knowledge.
In this role you will:
- Lead and develop a virtual sales team to build long-term customer relationships andcoach Virtual Advisors to identify customer-centric solutions in a remote advice model.
- Assess team sales and performance results and enhance team performance.
- Contribute to the achievement of the highest rating in NPS among customers of all themajor banks in Canada.
- Identify opportunities to drive sales results for the virtual advice teams
- Manage and minimize risk by implementing the Banks policies and proceduresconsidering risk appetite and culture in daily activities.
- Create an efficient and effective team environment that aligns with Scotiabanks Values
- Adhere to the Code of Conduct and Global Sales Principles ensuring compliance with operational regulatory and risk management standards.
- Create a high-performance team environment by fostering inclusivity using a coachingmindset and managing succession and development planning.
- Assist with the development and refinement of the virtual advice model to generateincremental business client and Advisor value
What you have:
- Expert knowledge in virtual sales challenges and best practices
- Expert knowledge of sales management activities and techniques including executionof the Branch Management Disciplines.
- Sound understanding of the marketplace in which branches operate.
- Thorough knowledge of Retail and Small Business products and services including aworking knowledge of systems routines and operating procedures.
- Thorough knowledge of interviewing solicitation and telemarketing techniques.
- Thorough knowledge of negotiating techniques.
- Thorough knowledge of Branch systems (e.g. Intralink Sales Builder RegionalInformation System (RIS) Worklist etc.);
- Thorough knowledge of credit risk/adjudication policies and processes.
- Experience in people leading and performance management.
- Thorough knowledge of regulatory compliance related to Privacy Anti-MoneyLaundering/Anti-Terrorist Financing FCAC FATCA Know Your Customer requirementsCDIC and Occupational Health & Safety
- Thorough knowledge of Mutual Funds Compliance Officer responsibilities processesand guidelines.
What we are offering:
- The opportunity to join a forward-thinking organization where you are surrounded by acollaborative team of innovative thinkers.
- A competitive compensation and benefits package.
- An organization committed to making a difference in our communities for you and ourcustomers.
- Recognition and incentive for high-performance. Youll be supported byleadership through meaningful development conversations that enable faster advancementand internal training to support your growth and development.
- Clear and transparent criteria to progress in your career from the same chair enabling you to build deeper relationships and grow your expertise.
Location(s): Canada : Ontario : Scarborough
Scotiabank is a leading bank in the Americas. Guided by our purpose: for every future we help our customers their families and their communities achieve success through a broad range of advice products and services including personal and commercial banking wealth management and private banking corporate and investment banking and capital markets.
At Scotiabank we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including but not limited to an accessible interview site alternate format documents ASL Interpreter or Assistive Technology) during the recruitment and selection process please let our Recruitment team know. If you require technical assistance please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however only those candidates who are selected for an interview will be contacted.
Required Experience:
Manager
Employment Type
Full Time
