Customer Experience Intern (Multiple Positions Available)
Customer Experience Intern (Multiple Positions Available)
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Job Description
The Customer Experience Intern is responsible for managing the sales fulfillment process while coordinating with internal departments and external plants to ensure timely and accurate delivery of materials. This role will work towards continuously optimizing the customer experience - resulting in market best customer satisfaction customer interaction tools sales growth and profitability.
Tasks include but are not limited to:
- Ensuring that material is managed in a manner which balances customer satisfaction with fiscal constraints
- Performing strategic analysis of inventory portfolio and procure materials in a timely accurate and cost-effective manner
- Maintaining designated key customer accounts & manage all of the requirements related to order fulfillment
- Entry confirmation and management of sales orders including forecast alignment
- Customer order resolution with Internal Sales: pricing delivery quality quantity etc.
- Customer relationship: regular touchpoints with customer to discuss planning overview lead times expedites/escalations phase in/phase out
- Offer exceptional customer service with professional prompt timely responses & actions (to both internal and external customers)
- Analyzing backlog reports and initiate proactive communication with vendors to expedite product procurement
- Coordination and resolution of SAP issues
- Maintaining material master and information record data in SAP
- Credit management
- Other duties as assigned
Qualifications :
- Must be enrolled in a Business Administration Marketing Communications college or university program or a recent graduate (within the last 6 months)
- Bilingual (English and French) preferred
- 1-2 years customer service experience preferred
- Strong customer service skills
- Strong time management skills
- Excellent verbal and written communication skills
- SAP experience is an asset
- Proficiency in Microsoft Office Suite (Word Excel PowerPoint)
- Ability to multitask and prioritize
- Strong problem-solving and analytical skills
- Demonstrated ability to work effectively in a team
- Attention to detail and accuracy in data entry and management
- Willingness to learn and adapt to new technologies and processes
Additional Information :
By choice we are committed to a diverse workforce and are an equal opportunity employer. Bosch Rexroth welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
