International Admissions Support Officer

Griffith International is seeking a motivated International Admissions Support Officer to join the International Admissions this role you will provide administrative and customer service support to ensure the smooth operation of international admissions processes.

Within this role you will:

• Create maintain and update student records in Student Management Systems CRM and other platforms.
• Provide excellent customer service to agents partners and direct student applicants liaising effectively across internal business areas.
• Create issue and update Confirmation of Enrolment (CoE) documents via PRISMS and StudyLink.
• Assist students with enquiries escalating or directing as appropriate.
• Undertake general administrative duties and pre-assessment tasks relating to international student applications.
• Comply with the Client Services Officer Quality Framework to ensure high-quality service across email phone and face-to-face enquiries.
• Contribute to continuous improvement proactively identifying opportunities to enhance processes student experience and service efficiencies.
• Work productively in a team environment building positive relationships and contributing to a supportive workplace culture.

This is a full-time fixed-term position (6-months) based at either our Brisbane South (Nathan) or Gold Coast campuses. As Griffith is a multi-campus university you may be required to work across other campus locations.

Griffith Universitys sites are located on the lands of the Yugarabul Yuggera Jagera Turrbal Yugambeh and Kombumerri peoples.

Salary Range
The full-time equivalent base salary will be HEW Level 4 in the range $73623 $77680 per annum 17% superannuation. The total FTE package will be in the range $86138 $90885 per annum.

Qualifications :

What matters most is your drive to create a brighter future that benefits all. Through our core principles of excellence ethics and engagement youll thrive on seeing the direct and lasting impact youll have on every community and every future.

You will also have:

• An associate diploma qualification (or higher) or equivalent skills knowledge and experience.
• Strong customer service skills with the ability to work effectively with diverse stakeholders.
• Strong attention to detail and ability to manage competing priorities.
• Sound administrative skills and proficiency in digital systems with experience in Student Management or CRM systems desirable.
• A proactive mindset with a focus on continuous improvement and enhancing student experience.

Additional Information :

As a values-led organisation at Griffith University weve worked hard to create a dynamic and supportive organisational culture. We offer:

• 17% superannuation with competitive base salary.
• Flexible work options and a supportive inclusive culture.
• Learning & development opportunities including support for further study.
• Generous leave entitlements (including paid parental leave and leave loading).
• Salary packaging and corporate health plan discounts.

How to apply
At Griffith were committed to providing a safe and inclusive environment for all - whoever you are and wherever youre from. If you require any accommodations we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander and people of all backgrounds to apply. For more information please visit our Equity Diversity and Inclusion page. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information please refer to Griffiths Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the qualifications above and the Position Description).
• Current curriculum vitae/resume including full contact details.
• Names and contact details of at least three professional referees (no contact will be made without your permission).

Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.

Further Information
For further information about this role please contact Karen Richardson Manager- International Admission via email  

For application support please contact People Services on  0and quote reference number REF8694X.

Closing date: Sunday 12 October 2025 AEST. All applications must be submitted online.

Remote Work :

No

Employment Type :

Full-time