Sr. Representative, Guest Services
Sr. Representative, Guest Services
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Pay Rates Starting between: $19.25 - $31.80 / hour
The Commercial Guest Services Representatives primary focus is to assist customers and SC Sales staff place fuel/oil orders and work with SC Dispatch to coordinate deliveries. Additional tasks include fielding customer questions on product information account and delivery status. Candidates must be customer service oriented capable of multi-tasking & problem solving. Excellent phone skills are a must. Candidate must have basic computer skills bilingual Spanish/English preferred. The Customer Service Person will report directly to the Customer Service Supervisor.
- Answer calls emails and faxes from customers and/or Sales Staff placing orders.
- Work with Operations to ensure deliveries meet customer needs & timelines.
- Answer basic customer questions regarding products including pack sizes availability & pricing.
- Set up new delivery locations
- Input orders into SC Billing System & Dispatch Module
Qualifications :
- High school diploma or equivalent
- Knowledge of customer service principles and practices
- Knowledge of relevant computer applications Microsoft Word and Excel
- Ability to type 40 wpm
- Bilingual preferred
Additional Information :
Schedule: Typical work schedule would be M-F (8:00AM to 5:00PM). However work schedule may fluctuate depending on customer demand and market conditions.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
