Technical Product Support Engineer at Base44
Technical Product Support Engineer at Base44
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Job Description
Base 44 is seeking a highly motivated and dynamic Technical Support Engineer to join our growing team. This is a fantastic opportunity to be a key player in a fast-paced innovative and collaborative start-up environment. As a Tech Support Engineer you will be on the front lines providing technical support troubleshooting issues and contributing to the overall success of our product. Youll have a significant impact on our users and the growth of our product and will:
- Assist users with product-related issues offering timely and effective solutions
- Diagnose and resolve technical problems utilizing your problem-solving skills and technical knowledge
- Interact closely with the product to understand its features functionality and potential pain points
- Proactively communicate technical issues emerging trends and potential improvements to the team. Raise concerns and flags as needed
- Work closely with the development and product teams to ensure a seamless user experience. Participate in a cohesive team environment
- Document and clearly communicate technical issues to developers including detailed steps for replication
Qualifications :
- 3 years of experience working in tier 2 technical support/solutions for a SaaS or platform product owning complex investigations and escalations
- Ability to perform analytical troubleshooting - reproduce issues capture logs/screens write clear repro steps and expected vs. actual behavior
- Understanding of web basics such as HTTP requests/responses status codes headers and JSON payloads with the ability to read the browser console and network tab
- Familiar with APIs and comfortable using Postman to send requests read responses and follow simple auth patterns (API keys/Bearer tokens)
- Familiar with Javascript and React with the ability to read and understand the basics of event handlers useEffect hooks and state management
- Intro-level monitoring/logcans with the ability to read dashboards such as Grafana/Datadog and search logs using keywords
- Strong interest and proven experience with vibe coding tools
Additional Information :
We exist for creators solo founders startups entrepreneurs side hustlers and everyone who wants to turn their ideas into reality. Whether youre launching a product validating a concept or exploring a hunch Base44 helps you build it.
Were growing fast the opportunity is huge and with your help our user-driven growth can become unstoppable.
The Base44 Support team is the first touchpoint for users who encounter roadblocks while building applications. We leverage deep investigative skills and provide top-level care to ensure their success and satisfaction.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
