Agent Ocean Export

Scope of Position: 

To provide exceptional customer service to both internal & external customers and to achieve departments objectives for timely freight processing and associated admin tasks within the set KPI. 
 

Major Duties and Responsibilities:    

• Communicate with our customers in executing export bookings.
• Prepare various export documentation.
• Command in internal export management systems 
• Understand and follow internal standards and process to execute bookings.
• Prepare and document customers requirements in SOP database. 
• Screening of customers creditability before shipment.
• Screening of denied parties before shipment.
• Comprehend internal quality standards and compliance policies. Apply in day-to-day execution of bookings.
• Handle billings to clients accurately and timely.
• Maintain good relationships with service providers (Shipping lines trucking companies and CFS Provider and others involved).
• Declare permits if require after passing Customs Competency test.
• Timely responses to emails within 24 hours and phone communication within the same day.
• Escalation of problems to Management when necessary
• Take up additional tasks as required to meet the Departments needs and goals
• Meeting 52 hours Training hours per year.

Expectations:

• Provide excellent customer services to both internal and external customers.
• Think positively with CAN DO and responsible attitude while considering capacity and timeframe to complete assigned tasks.
• Perform assigned tasks with great accuracy and in a timely manner
• Good organization skills of priorities and tasks
• Be a good team player with teamwork spirit
• Demonstrate initiatives in all co-ordination work                                                                                 
• Advocate of companys 10 cultural attributes:  Appearance Attitude Confidence Curiosity Excellence Integrity Pride Resolute Sense of Humor and Visionary.

Qualifications :

Qualifications Experience and Education Requirements

• Minimum tertiary educational level
• 1 to 2 years related experience and/or training; or equivalent combination of education and experience.
• Understanding of ocean documentation process or experiences in the industry is preferred but not mandatory.
• Effective interpersonal skills including proven abilities to listen comprehend effectively communicate clearly and concisely to obtain positive results.
• Pro-active strong organizational skills.
• Good computer skills (Excel Word) and problem-solving skills.
• Fluent in English.

Working Condition

• No more than normal physical effort or positional stress required.  Intermittent walking sitting or standing with normal expenditure of energy.
• Good working environment almost complete absence of disagreeable elements.  Minimum exposure to adverse or hazardous working conditions.

Additional Information :

Expeditors offers excellent benefits for full time employees:An Environmental Health and Safety Manager must be a good communicator at many different levels 
including the classroom District management customers Service Providers and government officials. 
Benefits complied with local law 

• Health Plan: Medical Accident Insurance
• Training and Personnel Development Program

All your information will be kept confidential according to EEO guidelines.

Remote Work :

No

Employment Type :

Full-time