Senior VA

Position : Senior Virtual Assistant

Work Hours (Client) : Monday to Friday - Flexible schedule between 8am - 6pm PT (at least 4 hour overlap within these hours)

Pay Range : $1500 - $2000 USD/month (varies based on skill set and experience level)

Location of Search : Philippines or any other location

Type of Contract : Independent Contractor

Company/Client Overview:

Work Location: This role is fully Remote

About us:

OfferLab a collaborative marketplace for building and promoting sales funnels automating checkout and commission splits.

Duties and Responsibilities:

We re looking for a highly experienced Senior Virtual Assistant / Editor to join OfferLab and lead the setup of our marketplace moderation process. This role is critical in ensuring that every offer published on OfferLab meets our high standards of quality compliance and clarity. You ll work directly with the leadership team to create standard operating procedures (SOPs) establish moderation workflows and help us scale by mentoring and onboarding additional VAs.

Key Responsibilities:

Moderation & E-commerce Operations

• Handle moderation tasks with attention to edge cases compliance nuances and ad hoc moderation issues.
• Assist in e-commerce tasks including Shopify/Amazon product listings.
• Act as a point of escalation for complex moderation cases.
• Help refine communication templates and knowledge base documentation for sellers.
• Review and approve/reject offers submitted by sellers based on quality standards and guidelines.
• Provide recommendations to improve moderation workflows and efficiency.
• Act as a point of escalation for complex moderation cases.
• Perform data analysis and reporting related to moderation or operational activities including ad hoc reporting requests.

Team Leadership & Onboarding

• Mentor onboard and train junior VAs and editors as the team grows.
• Oversee work quality of other team members and ensure adherence to SOPs.
• Act as a point of contact for ad hoc process improvement or operational initiatives.

Administrative & Technical Tasks

• Work with internal admin tools; basic proficiency in spreadsheets data tables and technical troubleshooting (basic HTML or website validation) is beneficial.
• Help refine communication templates and knowledge base documentation for sellers.
• Manage workflow communicate proactively and escalate issues as needed including ad hoc tasks or requests from leadership.

Minimum Qualifications:

Language requirement: Excellent English Written and Communication Skills (minimal accent is okay)

• 5 Years related experience as a VA operations specialist or editor ideally in SaaS e-commerce or marketplaces.
• Proven experience creating SOPs and scaling operational workflows.
• Experience in moderation is required.
• Must have leadership or management experience with proven onboarding and mentoring capabilities.
• Tech-savvy with ability to quickly learn new SaaS tools.
• Network of reliable VA contacts in the Philippines or similar markets (bonus).

Preferred Skills

• Experience with Shopify Amazon or general e-commerce operations.
• Exposure to compliance processes (bonus not mandatory).
• Technical proficiency with websites VPNs and admin/moderation tools.