Tech Support Level II
Tech Support Level II
Posted on :
03-10-2025
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1 Vacancy
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Monthly Salary
44000 - 55500
Vacancy
1 Vacancy
Posted on :
03-10-2025
Job Description
Job Description IT Support Specialist (Outsourced Remote) About Us Pipe17 is a fast-growing SaaS company that simplifies commerce operations for brands and retailers. As we scale we are looking for a dedicated IT Support Specialist to provide hands-on technical support for our distributed team. This role is outsourced remote and requires coverage in a US-friendly timezone. Role Summary The IT Support Specialist will be the first line of support for day-to-day IT requests access management and troubleshooting. You ll help ensure smooth operations by managing accounts resetting credentials and maintaining security processes (especially related to SOC2 compliance). The role requires a proactive problem-solver who can handle urgent requests quickly while documenting all actions in line with compliance requirements. Key Responsibilities User Support Respond to employee IT requests (password resets MFA/2FA issues access to systems like GitLab Google Workspace Slack etc.). Provide timely resolution for urgent cases that may impact operations (e.g. lost authentication access). Support onboarding/offboarding of employees (device setup system access account deactivation). Access & Security Administration Act as administrator for key systems (Google Workspace Okta/SSO GitLab etc.). Manage role-based access control and permissions ensuring least-privilege access policies. Document and process all access requests in line with SOC2 compliance requirements. System & Device Management Assist with configuration and troubleshooting of laptops VPN productivity apps and collaboration tools. Monitor and support endpoint security policies (MFA patching encryption). Maintain IT asset inventory (laptops accounts licenses). Process & Compliance Follow IT request handling workflows required for SOC2 compliance. Document incidents resolutions and approvals for audit readiness. Identify recurring IT issues and propose process or tooling improvements. Qualifications 3 years of IT support help desk or system administration experience. Experience with Google Workspace administration (G-Suite super admin access). Familiarity with MFA/2FA tools identity management and role-based access controls. Strong troubleshooting skills across SaaS applications cloud tools and endpoint devices. Knowledge of SOC2 compliance requirements is a strong plus. Excellent communication skills; ability to handle requests with patience and clarity. Must be able to work in a US-friendly timezone. Benefits Competitive outsourced compensation. Remote-first role with flexible working hours. Opportunity to build scalable IT processes at a fast-growing SaaS company. Exposure to SOC2-compliant IT and security best practices.
Employment Type
Full Time
Key Skills
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