Call Centre Agent (Portuguese)

• Read through or listen to material in one or two language ascertain understanding of the meaning and context of that material and convert it into a second language making sure to preserve the original meaning;
• Ensure that there is high quality translation of reports from Chichewa to English and from Portuguese to English;
• Use effective communication to obtain informers information by answering telephone calls and probe the informers to provide relevant information that will assist in investigations;
• Ensure that the time for telephone calls is minimized by creating a positive rapport with callers;
• Prepare complete and accurate reports and email them to supervisor for review;
• Communicate effectively with the supervisor/teams to ensure high quality and timely information;
• Administer and manage the database using computer software applications- Microsoft Office and outlook;
• Update the database with possible changes and client status;
• Record reports reference numbers into the logbook;
• Adhere to the call center report writing styles.

Qualifications :

• A minimum qualification of Advanced Diploma in administration and a specific linguistic education Portuguese language.
• Should be highly skilled and experienced translator with a strong background in translating legal documents in Portuguese English or Chichewa. Bringing forth an excellent command of these languages and a track record of impeccable proofreading editing and translating it in an understandable and appropriate way.
• Should be fluent in at list two languages written and verbal communication and understand grammar knowledge of specific subjects - Fluent in writing and speaking Portuguese Chichewa and English;

Additional Information :

• Should have interpersonal & communication skills; attuned to accuracy and attention to detail; and the ability to meet deadlines;
• Should have masterly in not only the foreign language they work with but also the skills of translation.
• Must be able to express the idea of the source text as clearly as possible without ambiguity.
• Must have a wide lexicon not only in the foreign language but also in the mother tongue
• Should be computer literate.
• High level of personal integrity & honesty; and ability to handle multi tasks.

At Deloitte we want everyone to feel they can be themselves and to thrive at workin every country in everything we do every day. We aim to create a workplace where everyone is treated fairly and with respect including reasonable accommodation for persons with disabilities. We seek to create and leverage our diverse workforce to build an inclusive environment across the African continent.

Note: The list of tasks / duties and responsibilities contained in this document is not necessarily exhaustive.  Deloitte may ask the employee to carry out additional duties or responsibilities which may fall reasonably within the ambit of the role profile depending on operational requirements.

Be careful of Recruitment Scams: Fraudsters or employment scammers often pose as legitimate recruiters employers recruitment consultants or job placement firms advertising false job opportunities through email text messages and WhatsApp messages. They aim to cheat jobseekers out of money or to steal personal information.

To help you look out for potential recruitment scams here are some Red Flags:

• Upfront Payment Requests: Deloitte will never ask for any upfront payment for background checks job training or supplies.
• Requests for Personal Information: Be wary if you are asked for sensitive personal information especially early in the recruitment process and without a clear need for it. Fraudulent links or contractual documents may require the provision of sensitive personal data or copy documents (e.g. government issued numbers or identity documents passports or passport numbers bank account statements or numbers parents data) that may be used for identity fraud. Do not provide or send any of these documents or data. Please note we will never ask for photographs at any stage of the recruitment process.
• Unprofessional Communication: Scammers may communicate in an unprofessional manner. Their messages may be filled with poor grammar and spelling errors. The look and feel may not be consistent with the Deloitte corporate brand.

If youre unsure make direct contact with Deloitte using our official contact details. Be careful not to use any contact details provided in the suspicious job advertisement or email.

Remote Work :

No

Employment Type :

Full-time