As the Lobby Bar & Wagon Bar Manager you will lead with excellence in a fast-paced luxurious environment ensuring exceptional guest experiences while managing the team operations and profitability of the bar.
Key responsibilities
Team Leadership & Management
- Lead motivate and develop a passionate service-oriented team.
- Recruit onboard and continuously train team members to deliver outstanding service.
- Efficiently schedule staff to ensure optimal coverage during peak and off-peak hours.
Guest Experience & Service Excellence
- Deliver a seamless and memorable guest experience by anticipating and exceeding guest needs.
- Engage with guests regularly to ensure satisfaction and promptly resolve any concerns.
- Maintain a unique and immersive atmosphere by managing ambiance music and presentation.
Operational Oversight
- Oversee daily operations including inventory management product quality and compliance with hygiene and safety standards.
- Develop and implement Standard Operating Procedures (SOPs) to maintain consistent service quality.
- Collaborate with the culinary team to ensure ingredient quality and menu consistency.
Financial Performance & Optimization
- Achieve and exceed financial targets through effective cost control and sales strategies.
- Analyze financial reports to identify improvement opportunities and adjust operations accordingly.
- Explore new revenue streams such as private events and partnerships.
Innovation & Industry Awareness
- Stay updated on industry trends to continuously enhance the bars offerings and guest experience.
- Introduce creative ideas to improve operations and overall bar vibe.
Qualifications :
- Minimum 3 years experience managing a bar or restaurant preferably within a luxury hotel setting.
- Bachelors degree in Hospitality Management or related field preferred.
- Proficient in restaurant management software and POS systems.
- Excellent verbal and written communication skills in Italian and English; additional languages are a plus.
- Strong organizational skills leadership ability and keen attention to detail.
- In-depth knowledge of health safety and hygiene regulations.
- Flexibility to work varied shifts including nights weekends and holidays.
- Proactive hands-on attitude with a passion for delivering exceptional guest service.
- Professional and polished appearance in line with brand standards.
Additional Information :
Remote Work :
No
Employment Type :
Full-time