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At Amazon we are working to be the most customer-centric company on earth. To get there we need talented bright and driven people. Amazon is continually evolving and is a place where motivated workers thrive and where workers ownership leads to meaningful results.
This person is responsible for launching and guaranteeing a good vendor onboarding experience assuring a performance high bar post launch.
Key job responsibilities
Deliver results through extensive cross functional integration with multiple Amazon internal teams
Coordinate with internal teams to address programs requirements and sellers/customers experience improvements
Create update and track processes to support the programs growth
Track the seller and business performance on a day to day basis
Deep dive on issues and come up with solutions and processes to fix them
Partner with key stakeholders like Operations Transportation Sales Seller Support and Legal to solve issues and ramp up program
Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
Be organized apt and prompt in notifying the situation and updating the same
Bachelors Degree;
Previous experience in following processes analysis metrics and problem solving;
Passion for customers (both sellers and buyers).
Experience with performance metrics and process improvement (how when who);
Knowledge of Excel and the use of pivot tables.
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