Key Responsibilities
- Issue and book documents and invoices in the FO system.
- Ensure all operations and commercial contracts are properly maintained and updated.
- Follow up on claims and outstanding payments.
- Liaise with the logistics team to control documentation and ensure timely dispatches.
- Coordinate with the finance team to ensure accurate accounts receivable management.
- Upload and validate payment information in the BO system.
- Participate in knowledge transfer processes including the preparation of SOPs and task transition documentation.
- Provide cross-functional support for tasks migrated to the SBS team from other platforms or regions.
Required Skills and Competencies
- Strong orientation to customer service both internal and external.
- Ability to work as part of an integrated team demonstrating collaboration initiative and accountability.
- Problem-solving skills with the ability to escalate issues appropriately.
- Continuous improvement mindset with an eye toward optimizing processes and proposing new ideas.
- Strong interpersonal and communication skills.
- Motivation for professional development and a proactive attitude toward goal achievement.
- Advanced proficiency in English (written and spoken).
- Solid organizational and time management skills.
Educational and Professional Requirements
- University degree or ongoing studies in Business Administration International Trade or related fields.
- Experience in administrative commercial or customer service roles is desirable.
Remote Work :
No
Employment Type :
Full-time