Damage Agent
Damage Agent
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Job Description
Be Part of the Team Behind the Drive At SIXT we dont just move vehicles we move people experiences and careers forward. Our UK Damage Department is responsible for managing all vehicle damage cases across our UK fleet. As a Damage Agent youll play a key role in investigating claims supporting customers and helping us maintain the high standards were known for.
YOUR ROLE AT SIXT
As a Damage Agent youll handle every aspect of a damage claim from initial assessment to final invoicing. Your day-to-day will include:
- Review and assess damage claims for accuracy and quality
- Make final decisions on liability based on evidence and policy
- Escalate complex cases (e.g. breach of contract insurance matters serious incidents)
- Raise and issue damage-related invoices in line with contractual agreements
- Ensure all documentation is clear accurate and compliant
- Respond to customer queries and complaints regarding damage charges
- Communicate clearly professionally and with empathy
- Follow up on outstanding payments
- Work with internal teams to ensure timely resolution of overdue accounts
- Conduct quality checks on active claims
- Support onboarding of new business customers and ensure damage processes are clearly understood
- Work closely with departments like Fleet Legal and Customer Service
YOUR SKILLS MATTER
Were looking for someone who is analytical detail-oriented and customer-focused with the ability to manage complex cases and communicate clearly and confidently.
Technical Knowledge: Demonstrates a solid understanding of liability and insurance principles (training can be provided) with familiarity in invoicing and debt recovery processes.
Attention to Detail: Accurately reviews and interprets damage claims with a critical eye ensuring consistency and precision in all case documentation.
Communication Skills: Communicates clearly and professionally both in writing and verbally to convey complex information effectively to various stakeholders.
Case Management: Efficiently handles high volumes of cases with accuracy maintaining quality while meeting deadlines in a fast-paced environment.
Customer Service & Problem Solving: Maintains a strong customer service focus with a proactive approach to resolving issues including experience managing sensitive or escalated complaints.
WHAT WE OFFER
- Competitive Salary & Financial Security Receive a competitive salary and enrol in SIXTs pension scheme for long-term security
- Generous Time Off Enjoy 22 days of annual leave plus bank holidays
- Training & Development Benefit from paid training sessions and various development opportunities
- Exclusive Employee Benefits Access special terms for SIXT car hire and extend these perks to friends and family through our staff rental scheme
- Health Wellbeing & Life Assurance Utilize the Medicash health cashback plan and the Yulife wellbeing app along with in-service life assurance.
- Family-Friendly Support & Assistance Enjoy generous family-friendly provisions and access our Employee Assistance Programme for additional support
Additional Information :
About us:
We are a globally leading mobility service provider with a revenue of 4.00 billion and around 9000 employees worldwide. Our mobility platform ONE combines our products SIXT rent (car rental) SIXT share (car sharing) SIXT ride (taxi ride and chauffeur services) and SIXT (car subscription) giving our customers access to our fleet of 350000 vehicles the services of 4000 cooperation partners and around 5 million drivers worldwide. Together with our franchise partners we are present in more than 110 countries at 2000 rental stations. At SIXT top-tier customer experience and outstanding customer service are our highest priorities. We believe in true entrepreneurship and long-term stability and align our corporate strategy with foresight. Get started with us and apply now!
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
