Dispatcher
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Job Location:
Marion, IA - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Maxwood Furniture is a rapidly growing furniture company with an expanding portfolio of brands such as Max & Lily Plank Beam and Maxtrix. Since launching over two decades ago we have established multiple sales channels including our DTC websites and third-party marketplaces. Were passionate about creating an inspiring and engaging shopping experience for our customers bringing their home decor dreams to life with stunning on-trend pieces.
We are seeking a motivated and organized CDL Dispatcher to join our logistics team. Are you ready to be part of something amazing
The CDL Dispatcher will coordinate and manage the scheduling of CDL truck drivers to pick up and deliver containers from the port to their respective destinations. This role involves managing routes monitoring driver progress ensuring compliance with safety and regulatory standards and providing excellent service to vendors and partners.
Responsibilities
- Coordinate the scheduling of CDL truck drivers for container pickups and deliveries.
- Plan and optimize routes to ensure timely arrivals considering traffic weather and port schedules.
- Maintain constant communication with drivers to provide updates resolve issues and monitor progress.
- Track container locations and statuses to ensure accurate and up-to-date information.
- Ensure compliance with federal state and local regulations including hours of service (HOS) and safety standards.
- Work with port personnel to arrange container releases and resolve documentation issues.
- Maintain accurate records of pickups deliveries driver logs and discrepancies.
- Resolve unexpected situations such as delays container damage or breakdowns.
- Provide excellent customer service by ensuring timely and safe deliveries addressing concerns and managing expectations.
- Enter and update dispatch data in the companys transportation management system (TMS) and generate performance reports.
- High school diploma or equivalent required; associate degree or related certifications preferred.
- Previous experience in dispatching logistics or transportation coordination preferably with port container pickup experience.
- Strong knowledge of the transportation industry particularly in port and intermodal operations.
- Excellent organizational skills with the ability to manage multiple tasks in a fast-paced environment.
- Strong communication skills (both verbal and written) to interact with drivers coworkers and port personnel effectively.
- Proficiency with dispatch software and Microsoft Office Suite.
- Problem-solving skills and the ability to remain calm under pressure.
- Willingness to work flexible hours as business needs vary seasonally.
Physical Requirements
- Ability to sit for extended periods while coordinating dispatch schedules.
- Ability to work in a fast-paced office environment.
- Occasional need for on-site visits to the port or other warehouses to resolve issues.
Benefits
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Vision insurance
- Paid time off
Shift: 10AM-6:30PM
Ability to Commute: Marion SC
Key Skills
- Typing
- Data Entry
- Customer Service
- AS400
- Transportation Management Systems
- Computer Skills
- Paratransit
- Microsoft Outlook
- Computer Literacy
- Dispatching
- Logistics
- Phone Etiquette
About Company
Maxwood is a furniture manufacturer and supplier of quality solid wood furniture, including bedroom sets, dining table sets, bunk beds, loft beds, and case goods. We specialize in wholesale furniture, private label furniture collections, and commercial contract furniture.
