JuniorCustomerService (Internship)

Location: Gorgonzola Italy

In fast changing markets customers worldwide rely on Thales. Thales is a business where brilliant people from all over the world come together to share ideas and inspire each aerospace transportation defence security and space our architects design innovative solutions that make our tomorrows possible.

Gorgonzola hosts Navigations Air Systems (NAS) domain. The activity of NAS domain: avionics navigation and radar systems for civil air traffic and technologies supporting the activities of civilian and military pilots ATC controllers and technicians of several airlines air traffic control agencies and Air Force around the world. Italy is the Groups Competence center for the design production and delivery of Navigation Aids products and Competence Centre for the delivery of non-Radar Surveillance Products.

We are looking for a proactive and detail-oriented Junior Customer Service Intern to join our Spares & Repairs Team focusing on spare parts and repair this role you will assist customers with inquiries related to spare parts availability repair processes order status and more. This position offers an excellent opportunity for someone eager to grow within a technical customer service environment with room for career development and process improvement contributions.

Key Responsibilities:

• Serve as the first point of contact for customers needing assistance with spare parts or repair services;
• Handle customer inquiries and process customer orders returns and repair requests with accuracy and efficiency;
• Support the manager in developing and implementing process improvements to enhance service efficiency and customer satisfaction;
• Provide product-specific support including part identification and availability checks;
• Coordinate with internal teams (inventory warehouse technical support) to ensure timely service delivery;
• Track and communicate repair progress or part shipment updates to customers Log and manage customer interactions and follow-up actions using CRM; systems Escalate complex issues or technical queries to the appropriate team
• Maintain a high level of product knowledge related to parts and repair procedures.

Requirements:

• Strong communication and problem-solving skills;
• A structured and organized mindset with the ability to follow processes and maintain accurate records;
• A strong sense of accountability and ownership over tasks and customer interactions;
• A customer-first mindset with the ability to remain calm and helpful under pressure;
• Proficiency with standard office tools (e.g. Microsoft Office email spreadsheets document handling);
• Ability to interpret part numbers technical manuals or diagrams (training will be provided);
• English is a must written and spoken;
• Basic knowledge of inventory repair tracking or order processing systems (e.g. ERP CRM);
• Understanding of spare parts catalogs warranty claims and repair ticketing systems;
• Experience in industries such as automotive machinery electronics or industrial equipment;
• Basic understanding of mechanical or electronic components;
• Basic understanding of supply chain processes including logistics inventory management and order fulfillment.

At Thales we provide CAREERS and not only jobs. With Thales employing 80000 employees in 68 countries our mobility policy enables thousands of employees each year to develop their careers at home and abroad in their existing areas of expertise or by branching out into new fields. Together we believe that embracing flexibility is a smarter way of working. Great journeys start here apply now!