Lead Cashier I Coach Edmonton Premium Outlet Collection

Role Description: Lead Cashier

The Cashier role is critical to the overall impression that a customer receives during their visit to Coach by applying the Coach Service skills at the Cashwrap. A Cashiers ability to offer friendly efficient service is vital to ensuring a positive customer experience. Cashiers must be able to assess the store environment understand the needs of their customer (and any waiting customer) and match their service appropriately.

Responsible for:

Creating a lasting impression

• Greeting the customer with a smile and eye contact and offering your name
• Interacting genuinely and naturally with the customer
• Act as an ambassador to the Insider Program

Engaging customer in verbal and nonverbal conversation at Cashwrap and while in line (if no Cashwrap Supervisor or Line Leader)

Reading cues and determine customers needs

Demonstrate high level of integrity when capturing customer information such as name address email (as permissible by state law) and maintain password confidentiality

Perform cashier end of shift audits in partnership with store management

Verify/approve/complete return process in accordance with Policy

Ensure repairs are processed in accordance with Policy in partnership with management

Ensure all damaged/scrap returns are labeled and ticketed in partnership with management

Assist in training and development of Cashiers in partnership with management

Monitor and report any equipment issues to management

Maintaining SKU integrity

Maintaining Cashwrap organization and cleanliness

Suggesting multiple addons and selling gift cards

Maintaining media and cash accurately and in compliance with Policy

Delivering product purchases to the customer appropriately

Demonstrates the following Knowledge Skills Abilities and Attitudes:

Polite and friendly

Positive attitude and energy

Takes ownership of role

High level of personal and professional integrity

Highly collaborative

Appropriate sense of urgency

Remains balanced and focused and maintains composure under pressure

Awareness of environment at all times (i.e. customer other employees suspicious behaviors)

Comfortable with technology

• Willingness and ability to learn new technologybased procedures
• Understanding of basic computer system operations

Ability to handle customer concerns and answer their questions appropriately

Ability to partner with management appropriately on customer issues

Ability to multitask and prioritize

Ability to adapt to each customer/ their needs and their style/ relate to their experience (ex)

• Ability to be efficient without compromising customer service
• Ability to speak knowledgeably and with confidence about product
• Ability to communicate clearly to a wide variety of customers and overcome language barriers
• Ability to impact customer decisions
• Knowledge of when to be flexible and switch gears
• Knowledge of store policies and procedures
• Knowledge of and support of the porter program policies

Additional Requirements

Experience: 1- 3 years of previous cashier experience in a luxury retail service environment preferred. Possesses current knowledge of fashion trends and competition in the marketplace.

Education: High school diploma or equivalent; college degree preferred.

Technical: Knowledge of cash register systems basic computer skills (including the ability to use iPad/laptop Mobile POS and Internet) utilize walkie talkie understand and read price and product release sheets.

Schedule: Ability to work a flexible schedule to meet the needs of the business including nights weekends busy seasons and high retail traffic and sales days (including but not limited to the day after Thanksgiving Memorial Day Christmas Eve Mothers Day etc.).

Note: This document serves only as a sample of the job duties and responsibilities and does not include an exhaustive list of all performance requirements.

Coach is an equal opportunity and affirmative action employer.