Customer Service Rep(05383) 1812-C Winchester Road Suite C

We are looking for a customer-oriented service representative. A customer service representative or CSR provide product/service. The best CSRs are genuinely excited to help customers. Problem-solving comes naturally to customer care specialists. The target is to ensure excellent service standards respond efficiently to customer inquiries and maintain high customer satisfaction.

Responsibilities:

• Manage incoming calls
• Assist in preparing food orders
• Daily and weekly cleaning tasks
• Identify and assess customers needs
• Handle customer complaints and provide appropriate solutions
• Follow procedures guidelines and policies

Qualifications :

• Excellent organizational skills
• Excellent communication and presentation skills
• Ability to multi-task prioritize and manage time effectively
• Customer Service Representatives must be at least 16 years of age.

Additional Information :

• Benefits - All team members are eligible for benefits (eligibility for certain benefits dependent on approximate hours worked per week)
• Perks - Discounts on menu items a safe work environment and opportunities for Career growth and advancement
• Schedule - Flexible scheduling and opportunities for overtime.

All your information will be kept confidential according to EEO guidelines.

PHYSICAL REQUIREMENTS including but not limited to the following:

Standing

• Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48.

Walking

• For short distances for short durations
• Delivery personnel must travel between the store and delivery vehicle and from the delivery vehicle to the customers location.

Sitting

• Paperwork is normally completed in an office at a desk or table

Lifting

• Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck.
• Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3 x 1.5.
• Cases are usually lifted from floor and stacked onto shelves up to 72 high.

Carrying

• Large cans weighing 3 pounds 7 ounces are carried from the workstation to storage shelves.
• Occasionally pizza sauce weighing 30 pounds is carried from the storage room to the front of the store.
• Trays of pizza dough are carried three at a time over short distances and weigh approximately 12 pounds per tray.
• During delivery carry pizzas and beverages while performing walking and climbing duties.

Pushing

• To move trays which are placed on dollies.
• A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push.
• Trays may also be pulled.

Climbing

• Team members must infrequently navigate stairs or climb a ladder to change prices on signs wash walls perform maintenance.
• During delivery of product navigation of five or more flights of stairs may be required.

Stooping/Bending

• Forward bending at the waist is necessary at the pizza assembly station.
• Toe room is present but workers are unable to flex their knees while standing at this station.
• Duration of this position is approximately 30 - 45 seconds at one time repeated continuously during the day.
• Forward bending is also present at the front counter and when stocking ingredients.

Crouching/Squatting

• Performed occasionally to stock shelves and to clean low areas.

Reaching

• Reaching is performed continuously; up down and forward.
• Workers reach above 72 occasionally to turn on/off oven controls change prices on sign and lift and lower objects to and from shelves.
• Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel or washing dishes.
• Workers reach forward when obtaining topping ingredients cleaning work surfaces or answering phones.

Machines Tools Equipment Work Aids

• Team Members may be required to utilize pencils/pens computers telephones calculators TDD equipment pizza cutter and pizza peel.

Remote Work :

No

Employment Type :

Full-time