Customer logistics Coordinator
Customer logistics Coordinator
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Respond to incoming calls and emails in a professional and timely manner.
- Process service requests and communicate ETAs to customers through coordination with drivers and dispatchers.
- Accurately document customer interactions pickup details and follow-up requirements.
- Resolve basic service issues independently and escalate complex issues as needed.
- Assist in building base route plans using historical service data and routing tools.
- Maintain customer database and ensure all service data is current and accurate.
- Collaborate with dispatchers to adjust and refine daily route plans.
- Contribute to seasonal and volume-based routing efforts based on available driver resources.
- Work closely with dispatch drivers and regional operations to ensure seamless communication and issue resolution.
- Help track service performance metrics and contribute to reporting and analytics efforts.
- Support troubleshooting of missed pickups delays and other disruptions in real time.
- Handle all TOMRA commodity shipments including setting appointments tracking shipments and closing out completed shipments in IFS.
- Follow TOMRA SAFE standards and uphold all health and safety guidelines.
- Participate in emergency response efforts including after-hours communication when necessary.
- Perform additional duties as assigned.
Qualifications :
- High school diploma or equivalent required; further education in logistics business or communications a plus.
- Minimum 1 year of experience in customer service or a logistics-related role preferred.
- Proficiency in Microsoft Office Suite (especially Excel and Outlook); familiarity with routing or scheduling software is beneficial.
- Efficient with database software (roadshow geotab and compology)
- Effective verbal and written communication.
- Ability and willingness to work with other departments and the general public furnishing and obtaining information.
- Keen attention to detail and meticulous follow up skills.
- Must be able to manage multiple tasks and projects at the same time.
Additional Information :
Benefits:
- 401(k) matching
- Dental insurance
- Health insurance
- 3 weeks of PTO accrued in first year
Come be a part of the RESOURCE REVOLUTION!
#rotcor
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
