TLC Quality Control Processor
TLC Quality Control Processor
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1 Vacancy
Job Description
Primary Location:4027 Lake Dr SE Grand Rapids MI 49546
Employee Status: Full-Time
Who we are:
At LMCU youll find more than just a job - discover a fulfilling career where your contributions truly matter.
Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.
About this position:
The primary purpose of this position is to accurately review and prepare loan documentation for consumer loans for TLC branch and Assure Sign loan closings. Comprehensive loan file review data collection and document verification to ensure compliance with Credit Union guidelines and regulatory laws for accuracy and acceptance are key components in this role. Additionally the TLC Quality Control Processor will audit all consumer loan documents after closing to ensure accuracy and verify the proper supporting documentation is enclosed in the loan file. Other responsibilities include identifying and tracking errors in loan documents reporting errors to management along with loan disbursements to members dealers and other financial institutions. The TLC Quality Control Processor supports lending staff along with lending experts and reports directly to the TLC Quality Control Team Lead.
What youll do:
Review and prepare consumer loan closing documents for branches and Assure Sign loan closings by creating the necessary documentation based on the loan type including Symitar documents and State title work. Resolve any inconsistencies in loan data or documentation that will ensure accurate reporting and compliance according to Credit Union guidelines and regulatory laws. Pre-audit a closing using a checklist before sending out the correct documentation to the member or branch staff to ensure accurate information is being provided. Work closely with Loan Officers to provide members with exceptional member service when assisting with loan closings.
Audit all consumer loan documents after branch/TLCclosings to identify errors and note exceptions. Track and report all errors in loan documents to management. Ensure all documents are 100% accurate before sending to records for a final scan.
Disburse loans to members dealers and other financial institutions. Mail payoff checks and payoff letters to correct financial institutions via certified mail to track the check. Upload all supporting documentation and signed documents into OnBase.
Provide exceptional service to branch staff and/or members by answering questions via phone queue as QC is interfaced with and work with all levels of staff. As a team answer 300-400 calls per month each call lasting approximately 5-10 minutes in length.
Work as individual team member on special projects that support the improvement of service quality member records and Credit Union data. These projects may include but are not limited to: QC review processes new check products and services changes in products and services and/or assistance with the development of new reports.
Other miscellaneous duties such as filing cancelling applications mail retrieval and delivery checking dealer box mailings for cars posting checks etc.
What youll bring:
One to three years of similar or related experience.
MSR Certification is highly preferred.
What youll get:
All Employees: weekly pay and retirement savings options.
Full Time Employees: comprehensive health coverage including medical (with prescription) dental vision HSA match paid parental leave and tuition reimbursement.
To see a full list of our benefit offerings check out this helpful guide!
Have additional questions about the role Email the Talent Acquisition Team at: .
If you lack access to the internet or require an accommodation in the application process please send your resume via mail to 5664 Prairie Creek Drive Caledonia MI 49316.
Employment Type
Full-Time
