Customer Service Non Voice Process

Bengaluru - India

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Employment Type

Permanent

Closing Date

17 Oct 2025 11:59pm

Job Title

Customer Service - Non Voice Process

Job Summary

As an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires provisioning orders and billing relating to a range of products and services.

Job Description

About Us:

At Telstra we have a clear purpose: to build a connected future so everyone can thrive. We believe its our people who give purpose to our technology. So we are committed to staying close to our customers and providing them the best experience and delivering the best technology.

This is where YOU come in. Based in our Innovation and Capability Centre at the Embassy Tech Village youll play your part in helping our customers connect: faster better and smarter.

Here you can join a community of people who are encouraged to bring their whole selves to work. We dont want you to join just to fit in were looking for individuals and differences that can help us stand out. Here with us you can thrive your way.

Why Telstra

Telstra is a well-known Australian company that has been around for over 100 years. We are the leading telecommunications and technology company in Australia and have been operating internationally for over 70 years. We have a strong presence in over 20 India we have offices in Bangalore Mumbai and Delhi as well as an Innovation and Capability Centre in Bangalore. We are focused on using innovation automation and technology to solve major technological challenges in areas such as IoT 5G AI and machine learning. Joining Telstra gives you the chance to make a difference in the lives of millions of people and have a rewarding career with flexibility.

About the Role

As a Customer Service Consultant you are a key member of the Telstra contact centre team. You use your excellent knowledge of Telstras products services and processes to create a great customer service and support experience via our messaging SMS email and voice channels. You provide a high-quality cost-effective service to customers when dealing with non-technical product and billing enquiries recording orders and provisioning related to a range of products and services

Responsibilities:

Deliver customer support across all channels for sales faults complaints and service-related queries.
Process customer requests accurately using scripts guidance tools and service standards.
Troubleshoot and resolve product/service issues via chat SMS email and voice calls.
Handle billing account management order modifications and complaints using internal tools and content.
Promote and sell Telstra products/services while ensuring proper handover of complex issues.

Youre available to support our customers 24/7 so you will need to be able to work on a rotating roster including scheduled days off.

The role will be 100% work from office. We are looking for candidates who can join us by 20th October 2025.

To be successful in this role you will have:

1-5 years of customer service experience.
Active Listening
Analytical Thinking
Business Writing
Collaboration
Creativity
Detail-Oriented
FlexCAB (Inactive)
Maxim
MDUM
Mica
Negotiation
Osca
Phoenix
Problem Solving
Process Improvement
Rifdi bill generator
Siebel CRM Systems
TAM
T-Analyst

What can we offer you

At Telstra you canthrive your way. We foster new ideas we embrace different ways of working and thinking and we believe an inclusive and diverse team will lead us to innovate for the future.

Were committed to building a diverse and inclusive workforce. To enable everyone to participate weve developed an All Roles Flex policy to consider flexible ways of working for every role. To learn more visit our Telstra Careers Website:

Employment TypePermanentClosing Date17 Oct 2025 11:59pmJob TitleCustomer Service - Non Voice ProcessJob SummaryAs an Assurance Consultant you pride yourself on providing quality and cost-effective customer service to our customers. You do this by processing enquires provisioning orders and billing ...