Automotive Service Manager Ira Toyota of Hyannis
Automotive Service Manager Ira Toyota of Hyannis
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1 Vacancy
Job Description
Overview
Deliver Service That Drives Loyalty Apply Today!
Ira Toyota of Hyannis is part of the fast-growing Group 1 Automotive a leader in automotive are looking to add a qualified Automotive Service Manager to our team.
In addition to competitive pay we offer our associates the following benefits:
- Health Dental Vision Life and Disability insurance
- 401(k) plan with company match
- Paid Time-Off
- Employee Stock Purchase Plan
- Employee Vehicle Purchase Program
- Professional work environment with job training and advancement opportunities
Responsibilities:
- Forecast goals and objectives for the department and ensure they are met
- Ensure that common courtesy is shown to all customers by every service department employee to promote customer satisfaction
- Hire train develop and motivate the service department staff and monitor their performance
- Maintain daily sales and production records as required by dealership management
- Develop and monitor budgets for the service department and keep dealership management informed of variances
- Ensure that the service department meets all customer satisfaction (CSI) and financial goals
- Establish and maintain good working relationships with customers to encourage repeat and referral business
- Handle customer complaints tactfully promptly and with concern for the customer
- Establish promotional service prices
- Ensure proper repair techniques are being used
- Schedule training as necessary to properly repair and service vehicles
- Stay up to date on product changes and new products
- Ensure that all necessary shop equipment is in proper and safe working condition
- Understand and comply with federal state and local regulations that affect service department operations such as hazardous waste disposal OSHA right-to-know etc.
- Other duties may be assigned by management
Qualifications:
- At least 5 years of automotive service management experience
- Sales driven background
- High CSI and customer focused
- Experience managing 10 employees preferred
- CDK experience a plus
- Ability to work independently and be self-motivated
- Professional appearance and work ethic
- Ability to work well in a process driven environment
- High School Diploma or Equivalent
- Must have a Valid Drivers License
*All applicants must pass pre-employment testing to include: background checks MVR and drug testing in order to qualify for employment*
Group 1 Automotive a Fortune 250 company is a leading operator of automotive dealerships and collision centers across the United States and United Kingdom.
If you are in alignment with our values of integrity transparency professionalism teamwork and respect - now might be the time for you to accelerate your career as part of the best company in automotive retail.
To learn more about our company visit .
Apply today or refer a qualified friend.
Group 1 Automotive is an Equal Employment Opportunity employer and participates in E-Verify
LI-JG1
Required Experience:
Manager
Employment Type
Full-Time
