Scrum Master
Scrum Master
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Job Description
We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.
The development center of SAP in Bulgaria plays a key role in the defining and developing of the SAP Business Technology Platform. With its more than 2000 professionals SAP Labs Bulgaria also has strong contributions toward life-cycle management user interface & user experience across the broader portfolio of SAP products and business applications. Most recently SAP Labs Bulgaria expanded in the topics of artificial intelligence and cybersecurity. For its 25-year history the company has established itself as a preferred employer in the IT sector in Bulgaria.
What youll build
We are seeking a Scrum Master with a passion for innovation and experience in advanced AI/ML agile delivery environments especially agentic AI (LLMs autonomous agents RAG). You will serve empower and coach agile teams working on next-generation agentic AI products ensuring a steady flow of value collaboration and high performancewhile partnering with our Product Managerto streamline work and enable product excellence.
As a Scrum Master in our Agentic AI teams you are both a facilitator and a servant-leader driving agile best practices while actively supporting the TechnicalProduct Manager to maximize the impact of our agentic AI this unique role you help organize and maintain the heartbeat of team operations: from managing backlogs and Jira boards to refining stories and sprint goals you ensure clarity and focus so the Technical Product Managercan steer vision and priorities. Your dedication removes friction and brings structuretransforming teamwork into product excellence.
Key Responsibilities
Champion Scrum and agile practices across AI/ML and agentic AI teams fostering self-organization and an agile mindset
Facilitate all Scrum ceremonies (planning stand-ups reviews retrospectives backlog refinement) and ensure smooth delivery operations
Support TechnicalProduct Managersin refining and prioritizing backlogs organizing Jira boards and translating vision into actionable sprint plans
Remove impediments resolve conflicts and enable effective cross-functional collaboration across engineering data science product and design
Promote transparency experimentation continuous learning and psychological safety to build high-performing teams
Track sprint progress metrics and team health; coach teams to meet commitments and continuously improve velocity
Maintain focus on delivering business value while supporting technical excellence quality and responsible AI practices
What you bring
Bachelors or Masters degree in computer science engineering business or related field
Proven experience as a Scrum Master or Agile Coach with technical delivery teams (AI/ML agentic AI or complex software products preferred)
Scrum Master certification (CSM PSM etc.); knowledge of SAFe or scaled agile frameworks is a plus
Skilled in structuring and prioritizing Jira boards backlogs and sprint planning with Product Owners; experienced in facilitating all Scrum ceremonies
Effective at removing blockers driving continuous improvement and enabling high-performing teams
Strong interpersonal coaching and facilitation skills with a focus on psychological safety and change leadership
Passion for agile delivery excellence and curiosity for emerging tech AI trends and autonomous systems
Where youbelong
SAP Intelligent Enterprise Solutions (IES) exists to Deliver and Run the Intelligent Enterprise. As SAPs technology backbone and reference customer IES influences product development with a strong focus on customer experience.
Within IES the Artificial Intelligence Center of Excellence (AI CoE) drives SAPs transformation into a data-driven intelligent enterprise. Our mission is to deliver business value through AI and establish SAP as a market thought leader in AI.
We implement both standard and custom AI solutions across all lines of business acting as customer zero for SAP AI products and providing continuous feedback for improvement. We offer a robust AI platform and infrastructure for end-to-end ML development using MLOps and operate a central chatbot platform via SAP Conversational AI enabling digital assistant capabilities across SAP.
Our team culture is built on trust collaboration agility and transparency. We follow an autonomous agile team model (SAFe) and embrace SAP New Work principles putting people at the center and encouraging creativity and experimentation.
Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.
We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.
SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:
For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.
Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.
Successful candidates might be required to undergo a background verification with an external vendor.
AI Usage in the Recruitment Process
For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.
Please note that any violation of these guidelines may result in disqualification from the hiring process.
Requisition ID: 432837 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Additional Locations: #LI-Hybrid
Employment Type
Full-Time
