Reverse Logistics Specialist
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Job Location:
Chicago, IL - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Be Part of Our Next Chapter
For over almost 60 years our solutions have enabled impactful connections between some of the worlds leading brands and their customers. And while weve already done a lot of work were proud of were just getting started!
Coates Group has the values of a family-owned business and the innovative spirit of a start-up both which fuel our purpose Creating Connections. Empowering Partnerships. Always Evolving. Through hard work dedication and creativity weve become industry leaders who have won awards and set records while remaining focused on continual growth and evolution. We are a 2x Australia Good Design Award winner and successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are curious charismatic authentic and we value and leverage the diversity of our crew. We are imaginers kindness enthusiasts experts creators thinkers challengers collaborators and over-achievers. And together as a Crew we are revolutionizing the way the worlds leading brands leverage technology to drive the best customer experiences.
The NAM Reverse Logistics Specialistis responsible for designing managing and continuously improving processes that govern the return recovery and disposition of products packaging and materials within the NAM Supply Chain. This role ensures that returned and non-conforming goods are handled efficiently compliantly and sustainably with a focus on reducing waste recovering value and minimizing financial and operational impact to the business. By driving operational excellence cross-functional alignment and 3PL partnership management this role enables the companyto improve cost efficiency enhance service reliability and advance sustainability commitments.
Accountabilities:
- Develop standardize and continuously improve reverse logistics processes across NAM (returns recalls non-conforming goods excess inventory and packaging recovery).
- Ensure effective material disposition pathways (reuse rework resale recycle or responsible disposal) that maximize value recovery and minimize waste.
- Manage partnerships with third-party logistics providers (3PLs) to ensure timely accurate and cost-efficient handling of returned goods.
- Partner with suppliers and distributors to align on reverse logistics protocols and inventory accountability.
- Drive visibility into slow-moving obsolete and non-conforming inventory providing actionable insights to reduce write-offs.
- Identify cost-reduction opportunities through freight optimization consolidation and improved recovery processes.
- Ensure all reverse logistics practices comply with regulatory food safety and environmental standards.
- Support corporate sustainability goals through circular economy initiatives (reuse recycling and waste minimization).
- Lead task forces and working groups to address reverse logistics challenges and systemic issues.
- Collaborate with finance procurement quality and operations to ensure accurate reporting alignment and risk mitigation.
- Establish KPIs and dashboards to measure the effectiveness of reverse logistics activities (cost savings recovery rates turnaround times sustainability impact).
- Provide regular updates and insights to senior leadership highlighting risks opportunities and performance against targets.
Capabilities:
- Analytical leadership self-starter ability to work independently and ability to influence others.
- Both strategic (having a network view) and tactical (day to day execution) in approach.
- Expertise in transportation sourcing procurement and contract management.
- Drive process improvement initiatives to increase efficiency and reduce reverse logistics costs.
- Collaborate effectively with 3PL partners repair centers recycling vendors and internal teams.
- Develop and monitor KPIs/metrics for returns recovery rates and cost efficiency.
- Experience managing third party transportation providers.
- Collaborative mature and motivating leadership with a natural drive for results within a complex supply chain model.
- Analytical and strategic planning skills. Ability to work in a fast paced innovative operating environment. Ability to simplify complexity. Excellent verbal and written communication skills.
- Computer proficiency with all Microsoft applications.
Qualifications:
- 5 -7 years experience in logistics supply chain operations or reverse logistics roles.
- Strong influential and interpersonal skills a key focus on patience and meeting the expectation of multiple stakeholders every day
- Hands-on experience managing returns RMA processes and vendor/customer coordination.
- Proven track record in process optimization and cost reduction within reverse logistics.
- Experience collaborating with 3PLs repair centers and recycling vendors.
- Exposure to sustainability initiatives related to product recovery and circular economy.
- Cross-functional collaboration with customer service sales operations and finance teams.
- Must be highly computer literate with advanced skills in Microsoft suite particularly Excel
- Extensive knowledge of Logistics & Transport providers across the North American region
- Proven experience at reporting on logistical outcomes creation and management of KPIs both internally and with external 3PL warehouses.
- Own relationship with 3rdparty carriers and 3PLs and be a subject matter expert on flow of products and drive end to end efficiencies.
$70000 - $80000 a year
About Coates
We are industry leaders who have won awards and set records. We are a 2x Australia Good Design Award winner and we successfully completed the largest hardware deployment in Quick Service Restaurant history.
We are led by a forward-thinking CEO who has demonstrated a true passion for people and making Coates a place where people genuinely enjoy working. Our growth plans enable a focus on providing rapid career advancement opportunities for our talent.
Together we are creators allowing us to make our purpose a reality to create immersive brand experiences for everyone.
Join a Crew that Cares
Be part of a global team of talented ambitious creative people that value integrity individuality and inclusivity. (Ask us about our Equality Empowerment Initiatives).
The benefits include an annual market competitive bonus program and our Thrive Program which includes a suite of flexible work options because were strong believers that you should never miss an important life or work moment. Thrive also provides dedicated time to prioritize our health and wellbeing (think virtual Yoga or meditation sessions) a Global Wellness paid day off to recharge as well as a Give Back Day to allow our Crew an opportunity to make an impact in the community.
Be inspired To Be More
We skip the red tape and aim to always stay nimble. Were proud of where weve been and are energized by where were going. We encourage ideas and perspectives because we know the more we have the better we are. We work hard but have fun along the way. We push the boundaries but keep it real and authentic. We believe in the values that got us here are the ones that will continue to lead us forward. We are excited by what weve accomplished but know the best is yet to come.
Coates Group is an Equal Opportunity Employer and does not discriminate on the basis of race color creed national or ethnic origin gender religion disability age political affiliation or belief disabled veteran veteran of the Vietnam Era or citizenship status (except in those special circumstances permitted or mandated by law).
Fraud Alert: Employment Scam Advisory
It has come to our attention that unauthorised individuals are impersonating our company and reaching out to job seekers through fraudulent emails falsely claiming to represent Coates. These emails often request personal information and appear to come from domains that are not affiliated with our organisation such as.
We take this matter very seriously. Coates has reported these incidents to law enforcement and is cooperating with the ongoing investigation. We are committed to protecting the integrity of our recruitment process and the privacy of our applicants.
Please be advised of the following:
- Wedo not contact employment candidates via email to solicit personal or financial information
- All applications for employment must be submitted through our official website directly through our LinkedIn profile:Coates Group
- All emails from us will come from our official domain which or via our Applicant - Tracking System (ATS) email address which is no-replyatdotco
If you receive any suspicious communications purporting to be from Coates we urge you not to respond do not click any links and do not provide any personal safety and trust are of the utmost importance to us. Thank you for your vigilance.
We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.
Required Experience:
IC
Key Skills
- Shipping & Receiving
- Inventory Control
- Data Entry
- AS400
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Warehouse Experience
- Office Experience
- Dispatching
- Microsoft Excel
- Logistics
About Company
We deliver end-to-end digital merchandising solutions that drive engaging customer journeys and business ROI for companies worldwide. Connect with us today.
