Technical Consultant ITSM

• Engage with prospects and customers (both online and on-site) to understand business and technical needs.
  
• Deliver product presentations technical demos and proof-of-concepts tailored to client environments.
  
• Translate business requirements into tailored ManageEngine IT Service Management Unified Endpoint Management and End point Security solutions.
  
• Collaborate with Sales and Account Managers to drive solution alignment and deal closure.
  
• Respond to RFPs RFIs and other technical documentation.
  
• Stay updated with product developments features and roadmaps & Provide feedback to product teams for continual improvement.
  
• Customer Success: Work closely with customers to understand their IT Services challenges and implement tailored solutions using ManageEngine products.
  
• Represent ManageEngine at industry events user groups and conferences to showcase our solutions.
  
• Regular visits to the nearby Zoho office for reviews and training.
  

Requirements

• 5 to 8 years of proven experience in IT Service Management and Endpoint Management with hands-on involvement in ITIL v3/v4 ISO 20000 and Agile frameworks and standards.
  

• Strong background in Service Delivery Endpoint Configuration Mobile Device Management (MDM) Endpoint Protection Platforms (EPP) and Endpoint Detection and Response (EDR)including implementation configuration or pre-sales engagements.
  

• Strong communication and presentation abilities along with fluency in Dutch.
  

• Ability to handle customer objections and technical queries confidently.
  

• Analytical mindset with strong problem-solving abilities.
  

• Hands-on experience with comparable tools such as ServiceNow Intune Ivanti Vmware Air watch Jamf Pro CrowdStrike Falcon Microsoft Defender SentinelOne Freshworks Top Desk JIRA or equivalent platforms is required.
  

• Certifications around ITIL Microsoft 365 management and Security could be a value add.
  

• Active Directory patching and remote device management experience is a plus.
  

Benefits

• Competitive salary package aligned with the candidates qualifications experience and the market value of the role.
  
• Continuous training and professional development opportunities.
  
• Supportive and inclusive team and colleagues.
  
• Clear development plan in the short medium and long run.
  
• Participation in coaching and mentoring schemes.
  
• Opportunity to work with a global team and contribute to the growth of a leading technology company.
  

Please note that this role is based in Utrecht and will require periodic travel.