Technical Consultant
Technical Consultant
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5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Us:
ManageEngine a division of Zoho Corporation provides enterprise IT management software for service management operations management Active Directory and security needs. With innovative solutions and a customer-first approach we empower businesses to streamline IT operations and achieve operational excellence.
If youre passionate about technology possess excellent communication skills and thrive in a fast-paced customer-focused environment we want to hear from you!
Learn more about us: ManageEngine
Milton Keynes United Kingdom - Remote with Periodic Travel
As a Technical Consultant you will deliver end-to-end presales and technical support for ManageEngines solutions engaging with customers and partners to provide cutting-edge IT management tools and services. Youll act as a trusted advisor to strategic accounts ensuring customer satisfaction while driving upsell and cross-sell opportunities.
This role requires a willingness to travel extensivelymore than 80% of the timeacross the UK and Ireland to meet customers partners and prospects.
Requirements
- IT Expertise: Strong IT skills with a solid understanding of IT operations management IT security and observability.
- Communication: Excellent verbal and written English communication skills with the ability to convey technical concepts to both technical and non-technical audiences.
- Consulting Experience: Previous experience in a technical consulting role particularly in IT operations management and IT security.
- Monitoring & Security Tools: Hands-on experience with tools like ServiceNow Ivanti Splunk Darktrace LogRhythm Halo SolarWinds or similar platforms is essential.
- Presentation Skills: Strong presentation and demonstration skills with the ability to engage and influence clients effectively.
- Travel: Flexibility to travel extensively within the UK and Ireland often at short notice.
- Self-Motivated: Ability to work independently manage time efficiently and prioritize tasks effectively.
- UK passport or valid work authorization is required.
Key Responsibilities:
- Presales Engagement: Conduct end-to-end presales activities including face-to-face and virtual meetings product demonstrations and POCs for ManageEngine solutions.
- Customer Success: Engage with existing customers to ensure satisfaction provide technical guidance and identify upsell/cross-sell opportunities.
- Technical Consultancy: Act as a technical SPOC for strategic accounts delivering tailored solutions for IT service management (ITSM) security IAM PAM and more.
- Build Relationships: Build strong relationships with key stakeholders including customers partners and internal teams ensuring trust and collaboration at every level.
- RFI/RFP Management: Respond to RFI/RFP requests with detailed technical insights and proposals.
- Training & Collaboration: Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments.
- Compliance Support: Assist customers with GDPR ISO 27001 and other regulatory standards using ManageEngine tools.
Benefits
- Competitive salary package aligned with candidates qualifications experience and the market value of the role.
- Private health insurance; highest-level coverage for BUPA.
- Continuous training and professional development opportunities.
- Supportive and inclusive team and colleagues.
- Clear development plan in the short medium and long run.
- Participation in coaching and mentoring schemes.
- Opportunity to work with a global team and contribute to the growth of a leading technology company.
The successful candidate will undergo background verification in compliance with national legislation and market standards.
Apply now and embark on an exciting career with ManageEngine!
Required Skills:
IT Expertise: Strong IT skills with a solid understanding of IT operations management IT security and observability. Communication: Excellent verbal and written English communication skills with the ability to convey technical concepts to both technical and non-technical audiences. Consulting Experience: Previous experience in a technical consulting role particularly in IT operations management and IT security. Monitoring & Security Tools: Hands-on experience with tools like ServiceNow Ivanti Splunk Darktrace LogRhythm Halo SolarWinds or similar platforms is essential. Presentation Skills: Strong presentation and demonstration skills with the ability to engage and influence clients effectively. Travel: Flexibility to travel extensively within the UK and Ireland often at short notice. Self-Motivated: Ability to work independently manage time efficiently and prioritize tasks passport or valid work authorization is required. Key Responsibilities: Presales Engagement: Conduct end-to-end presales activities including face-to-face and virtual meetings product demonstrations and POCs for ManageEngine solutions. Customer Success: Engage with existing customers to ensure satisfaction provide technical guidance and identify upsell/cross-sell opportunities. Technical Consultancy: Act as a technical SPOC for strategic accounts delivering tailored solutions for IT service management (ITSM) security IAM PAM and more. Build Relationships: Build strong relationships with key stakeholders including customers partners and internal teams ensuring trust and collaboration at every level. RFI/RFP Management: Respond to RFI/RFP requests with detailed technical insights and proposals. Training & Collaboration: Conduct training sessions for resellers/partners and collaborate with engineering teams to stay updated on product developments. Compliance Support: Assist customers with GDPR ISO 27001 and other regulatory standards using ManageEngine tools.
Employment Type
Full Time
