CRM Administrator

Alnafitha IT is a leading independent provider of IT services and solutions in Saudi Arabia founded in 1993.

As a fully Saudi-owned company we have established ourselves from a startup business to a market leader offering a comprehensive range of IT solutions tailored to meet the unique requirements of our clients.

Our expertise spans across various domains including Microsoft AWS ManageEngine and Zoho Solutions ensuring that we deliver strategic IT solutions that drive digital transformation and operational excellence to our clients.

With over 30 years of experience Alnafitha IT has successfully completed more than 4000 projects serving over 3000 satisfied customers and collaborating with 65 partners.

Our commitment to excellence is evident in our customer-centric approach which emphasizes engagement collaboration and a relentless pursuit of quality in every interaction

Our vision is to be the Kingdoms most customer-centric provider for digital transformation and consultation fostering innovation and excellence in all our solutions. We are dedicated to optimizing operational efficiency and ensuring effective resource utilization to enhance customer satisfaction and profitability

At Alnafitha IT we believe in empowering our employees and nurturing their growth which is essential for driving leadership in technology and customer satisfaction. As we continue to expand our presence in the IT landscape we remain committed to delivering cutting-edge solutions that not only meet but exceed our clients expectations.

As a CRM Administrator at Alnafitha IT this role will manage system architecture ensure robust data governance and drive CRM-based automation that supports enterprise-level sales marketing and customer success partnership with leadership across revenue-generating teams it will translate business objectives into scalable CRM configurations provide advanced insights through dashboards and champion system adoption and compliance across the organization.

Your role is pivotal in enabling high-quality customer data smooth revenue operations integration and accurate analytics that drive data-driven decision-making and business growth.

• CRM System Strategy & Configuration
  


• Design and manage advanced CRM architecture including custom objects enterprise workflows validation logic role-based permissions and multi-region access controls to optimize the CRM for evolving enterprise processes and ensure a scalable and secure operational environment
  
• Data Governance & Integrity
  


• Define and enforce data standards conduct regular audits of data quality de-duplicate records enrich using third-party tools (ZoomInfo Clearbit) and maintain system data to support accurate reporting segmentation account-based marketing predictive modeling and regulatory compliance
  


• Automation & Lead Lifecycle Optimization
  


• Build end-to-end automated workflows for lead capture routing deal creation onboarding and renewal triggers to reduce manual intervention accelerate pipeline velocity and ensure consistent compliant workflows across teams
  


• Insightful Reporting & Dashboarding
  


• Develop and maintain executive dashboards multi-touch attribution reports funnel performance and lifecycle velocity insights using Power BI Tableau or CRM-native tools to provide real-time visibility into pipeline health revenue drivers and strategic performance to senior stakeholders
  


• System Integration & Vendor Management
  


• Ensure seamless integration between CRM and ERP marketing automation customer success tools billing systems and support platforms; manage third-party vendors for support/upgrades
  


• Cross-Functional Leadership & Stakeholder Alignment
  


• Partner with Sales Marketing Customer Success and IT leadership to define CRM requirements align on use cases and coordinate implementation timelines to enable seamless workflows avoid silos and ensure CRM infrastructure drives business-case alignment across departments
  


• Change Management & Continuous Improvement
  


• Monitor CRM performance collect user feedback identify areas for process or system improvements and lead enhancement projects to evolve CRM capabilities in line with business growth and ensure continued relevance and usability
  
  
  

Requirements

Qualifications

• Education: Bachelors or Masters degree in Business Administration IT Systems Data Analytics or related field; CRM certifications mandatory
  
• Experience: 610 years in CRM administration or operations preferably with Zoho CRM
  
• Proficient in CRM configuration custom objects system integrations validation rules role-based security and workflow automation
  
• Expert in data modeling reporting tools (Power BI Tableau) dashboard creation data enrichment and CRM-based analytics
  
• Experience with integration to ERP marketing automation (e.g. Pardot HubSpot) customer success platforms data enrichment tools and business intelligence
  
• Proven capability to mentor junior admins document governance frameworks and drive user adoption at scale
  
• Strong working knowledge of GDPR CCPA and local data protection laws; experience conducting compliance reviews
  
• Strategic mindset high collaboration ability across departments exceptional problem-solving attention to detail and performance-driven approach
  

EQUAL EMPLOYMENT OPPORTUNITY COMMISSION :

Alnafitha IT is an Equal Opportunity Employer and does not discriminate based on race color creed national origin ancestry religion age citizenship sex marital or veteran status disability or handicap sexual orientation or any other basis prohibited by applicable law. Alnafitha IT also takes affirmative action to employ and advance in employment qualified women minorities and diversity representations. Alnafitha IT also makes reasonable accommodations for qualified individuals with disabilities in accordance with the Saudi and Egyptian employment laws