German Customer Service and Sales Representative

Cape Town - South Africa

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Brief CSSR Job description

Work for a prestigious airline brand on various work streams

Assistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languages
Work on airline reservations systems & handle voice calls in English & German - may include some written correspondence

Fully paid product and systems training provided
Daily interactions with international passengers with queries and compliments

Required to meet specific key performance indicators and meet expected client service levels

Demanding and time-sensitive call centre environment

Requirements

Native level fluency in German language: Verbal & Written skills essential (Advanced level may be considered)
Excellent Computer literacy & technical skills
No criminal record
Flexibility to work shifts
Previous customer service experience preferred

Employment terms and conditions

Remuneration: R200000 CTC per annum
Full-time permanent contract: 40 hours per week at 8 - 9 hours shifts per day
Operational hours: 24/7; 365 days per week
1. Rotational shifts Mondays - Sundays includes & public holidays as operationally required. Working hours may be subject to change depending on client requirements.
2. Specific operating hours may apply depending on account allocated TBD in interview stage (however flexibility is key)
3. Working hours always subject to change dependent on client requirements
Training: 4 weeks (Fully Paid)
Probation period: 4 months

Required Experience:

Unclear Seniority

Brief CSSR Job descriptionWork for a prestigious airline brand on various work streamsAssistance to passengers with pre & post flight departure travel-related queries in customer relations department in German & English languagesWork on airline reservations systems & handle voice calls in English & ...