Operations Manager

Greenville, NC - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Join our team at our new location in Downtown Greenville!

Were looking for a a dedicated and experienced Operations Manager to join our vibrant and fast-paced hotel team. We offer competitive pay based on experience plus great perks like health vision and dental insurance 401k travel discounts and more. Were seeking candidates with open availability including weekends and holidays who are ready to deliver outstanding guest experiences in a fast-paced supportive environment. Apply today and grow your hospitality career with us!

Essential Functions

Assists in the selection supervision development appraisal counseling and disciplinary action of associates as necessary.
Oversees the operation of the Front Desk Housekeeping and Engineering departments by setting the objectives measuring performance and supervising the department
Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
Ensures that all new associates receive a through orientation and onâgoing technical training.
Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
Controls costs by adhering to standards of operations for forecasting budgeting scheduling payroll control and other expenses.
Monitors service and teamwork on a regular basis and counsels associates as needed
Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associates productivity and satisfaction of direct reports.
Develops and implements strategies to achieve Employee Satisfaction Index goals.
Communicates with other managers and associates to provide smooth working relations between departments
Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions determining developmental needs and allowing these needs to be met.
Ensures that disciplinary action is taken as required utilizing consistency fairness and respect within framework of established AURO guidelines.
Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.
Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.

Experience/Education

College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required. Must be able to speak read and understand English.

Auro Hotels is a Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

Required Experience:

Manager