Customer Service Representative
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Job Location:
Coppell, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
05-10-2025
Vacancies:
1 Vacancy
Job Summary
You might be a greatfit if.
- High school diploma orGED and 2 years of relevant experience.
- Previous experienceinvestigating customer inquiries in a timely and professional manner.
- Intermediateproficiency in Microsoft Office applications.
- Ability to effectively communicatewith all levels of management.
- Excellent written and verbalcommunication skills.
- Customer service driven.
- Strong team player.
Physical/Cognitive Requirements
With or without accommodation:
Ability to follow policies and procedures.
Ability to read write and interpret information.
Ability to add subtract multiply and divide.
Ability to use hands to finger handle or feel.
Ability to sit/walk/stand for duration of shift
Must possess visual acuity to perform essential job functions.
Ability to conduct physical tasks with a full range of motion throughout the warehouse environment.
Ability to lift/carry items up to 50 pounds
FedEx Supply Chain Inc. is an Equal Opportunity Employer including Vets/Disability.
Know your Rights
Pay Transparency
FedEx Supply Chain is committed to providing access equal opportunity and reasonable accommodation for qualified individuals with disabilities in its application procedures hiring and other terms and conditions of employment. To request a reasonable accommodation please contact .
Perks and Benefits at FedEx Supply Chain (FSC):
**Competitive Pay**: Competitive wages depending on your location and experience paid bi-weekly for both full and part time opportunities.
Tuition reimbursement program
Holiday pay and accrued paid time off programs offering both Vacation and PTO
Medical dental vision and voluntary benefits available on day one
Basic life & Basic AD&D coverage
Supplemental Life and Supplemental AD&D
Short-Term and Long-Term Disability coverage for full time employees following 180 days of service.
Paid parental leave for both moms and dads
Paid bereavement and jury duty
**Competitive Pay**: FedEx Supply Chain offers competitive hourly rates depending on your location and experience.
Location: Coppell TX
Shift: Monday-Friday 3PM-11:30PM
About FedEx Supply Chain
FedEx Supply Chain a subsidiary of FedEx Corp. (NYSE: FDX) is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence FedEx Supply Chain takes a consultative approach to optimize logistics processes implement innovative technology and drive continuous improvement. By leveraging best practices and the world-renowned FedEx network FedEx Supply Chain delivers leading solutions that provide flexibility enable scalability and improve cost-effectiveness for customers. Through more than 11000 employees 130 operations and 35 million square feet of warehouse space FedEx Supply Chain manages nearly 150 million packages and processes 358 million returns each year. For more information go to .
We Have.
- A strong FedEx brand consistently ranked among the worlds most admired and trusted employers.
- A top notch leadership team with the experience needed to grow and develop your career.
- An open mind for new ideas and creative methods.
- A strong compensation and benefits package including health vision dental 401k with a strong match and much more!
General Summary.
The primary responsibility of the Customer Service Representative to provide both internal and external customers with support for day to day functions including routine or ad-hoc procedures. This position is responsible for product safety quality and legality.
This position will be responsible for..
- Responsible for handling inbound calls email and faxes in a timely and professional manner.
- Acting as the first level of support for inquiries from customers and direct customers to the correct resource for incorrectly routed phone calls email webmail and faxes or for additional assistance as necessary.
- Assist with inquiries reporting and troubleshooting for customers working cohesively as a team for the benefit of the customers.
- Analyze inventory for both raw and finished goods to ensure all available product is processed.
- Gather data from multiple systems required to create necessary reports and production plans.
- Review customer priority request and communicate to the production team.
- Compile and distribute production reports.
- Provide accurate information to customers concerning Manufacturers Policy and Procedures.
- Assist customers with product returns label requests recalls assistance maneuvering the website and any other questions.
- Process RA requests for customers.
- Complete reconciliation services for clients as needed.
- Research and/or resolve returns in Return Resolution and Issue Tracking per standard procedures.
- Complete paperwork only returns as needed.
- Assist Operations with return research as needed.
- Conduct check/credit research for customers via email fax or mail.
- Communicate outstanding issues or defects with the corresponding departments.
- Participate in departmental continuous improvement opportunities.
- Performs other reasonably related duties as assigned.
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
Logistics plays a major role in helping you grow, transform and optimize your business, but today’s supply chains are too complex and interconnected for any one solution to suit all of your needs. For your company to reach its full potential, it requires best-in-class solutions design ... View more
