Senior ServiceNow DevOps Engineer

Sofia - Bulgaria

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Job Description & Summary

The ServiceNow DevOps Engineer is responsible for administration maintenance and continuous improvement of the ServiceNow platform including modules from the ESM and ITSM stack scoped apps and portals.

This position is part of the DevOps team and encompasses both development and operational responsibilities related to the platform.

Key tasks include:

Platform development (scoped applications portals flows UI)

Second-level platform support (incident management)

Platform monitoring and service level management

Performance management

User management

Patch management

Security management

Support for compliance and audit activities

This role requires expertise that enables the candidate to optimize current services and processes develop new ones and enhance the overall efficiency of IT service management on the platform

Job Duties

#Development

Design and enhance our ServiceNow platform using Next Experience Development (UIB Data Broker GraphQL API Declarative Actions etc.)

Work on tasks (stories) for further developing our ServiceNow platform to maintain existing external service (for business users) and internal services (for platform users) as well as develop and deploy new ones

Develop test and deploy minor enhancements in alignment with the platform development team to continuously improve platform delivery (covering e.g. architecture performance availability usability correctness consistency)

Design and enhance user interfaces using the ServiceNow UI Builder to improve user experience and interaction with the platform

Support and be part of the handover process from development to operations e.g.

create documentation set up automation/ schedules etc.

Maintain an inventory of application configurations and settings document and manage configuration changes

#Support

Provide support for handling and resolving incidents; develop test and deploy fixes to issues based on proactive measures or reported incidents in alignment with the Lead Developer

Adhere to the Change Management Process by managing and implementing changes to the platform coordinate with stakeholders of the platform delivery team to schedule and approve changes while ensuring minimal disruption to services during changes ensure smooth deployment processes and rollback plans if needed

Manage user accounts and permissions based on Incidents or Service Requests

#Operations

Continuously monitor and report on service levels platform performance and health proactively identify and resolve performance bottlenecks implement performance tuning and optimization; find potential for automation and event management solutions

Support the planning scheduling and executing of the platform (vendor) releases and updates

Regularly apply security patches and updates in alignment with the platform delivery team

Implement and manage platform security measures (firewalls encryption access controls) conduct regular security assessments and audits as well as respond to and mitigate security incidents

Ensure that the platform complies with relevant regulations and standards provide support for audits and compliance checks

Skills

Strong experience in operations and development on the ServiceNow Platform

Expertise in software development on ServiceNow with a focus on JavaScript CSS HTML Angular REST GraphQL Queries

Proficiency in ServiceNow modules like ITSM HRSD CSM

Knowledge of ServiceNow customization techniques including form and workflow configuration business rules and UI policies

Familiarity with ServiceNow integrations and ability to develop and maintain integrations with other systems

Understanding of ITIL processes and best practices

Strong problem-solving and troubleshooting skills

Ability to manage multiple tasks and prioritize effectively

Meticulous attention to detail and ability to provide well-documented records

Self-driven to stay up to date with the latest features and best practices in ServiceNow

Excellent communication and collaboration skills to work effectively with stakeholders and end-users

Qualifications

#Education

Degree (bachelors or masters) in computer science or information technology or completion of recognized vocational training in IT

Certified System Administrator (CSA)

Certified Application Developer (CAD)

Certified Implementation Specialist (CIS) for either ITSM or HRSD

Any additional ServiceNow certificate is an asset

#Experience

Minimum 4 years of relevant experience or demonstrable skills and aptitude with a reference list of ServiceNow related tasks (administration support and projects) completed during that period

Experienced working in an agile environment (Jira Scrum Kanban)

#Languages

Fluent in English both written and spoken

We appreciate the interest shown by all candidates. However we wish to advise that only suitable candidates will be contacted.

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Job Description & SummaryThe ServiceNow DevOps Engineer is responsible for administration maintenance and continuous improvement of the ServiceNow platform including modules from the ESM and ITSM stack scoped apps and portals.This position is part of the DevOps team and encompasses both development ...