Merchant Support Associate

About Wolt

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 500 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

At Wolt we create technology that brings joy simplicity and earnings to the neighborhoods of the 2014 we started with delivery of restaurant food. Now were building the delivery of (almost) everything and youll find us in over 1000 cities in 30 countries around the 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.

Working at Wolt isnt always easy but its definitely exciting. Here youll learn more build more and ship more than in most other companies. Youll be challenged a lot but also have a lot of fun on the way. So if youre a self-starter with drive and entrepreneurial spirit this could be the ride of your life.

What youll be doing

As Merchant Services Associate youll play a vital role in supporting our merchant partners throughout their journey with Wolt. You will be the bridge between our operations team and our partners ensuring smooth collaboration top-quality service and continuous development opportunities. This role is an exciting mix of partner support process management and business growth.

Day-to-day in this role youll:

• Providing clear and timely support by proactively responding to merchant partner inquiries;
• Educating partners with best practices and long-term solutions to reduce recurring issues;
• Reporting system issues or process gaps and contributing to their resolution;
• Building strong relationships with internal stakeholders to ensure smooth operations and support process and tool development;

Our humble expectations

• Fluent in local language and English;
• Tech-savvy and quick to learn and adapt to new tools;
• Experience with Excel or Google Sheets is a strong advantage;
• Excellent communication skills both written and verbal;
• Strong attention to detail;
• Structured and service-oriented mindset;
• Self-starter with a can-do attitude and motivation to improve processes continuously;

What we offer

• A fast-growing tech company with lots of career opportunities both locally and internationally;
• Hybrid/work from home options (depending on location);
• Medical subscription Regina Maria;
• Meal tickets;
• Monthly budget for sports activities;
• Employee Assistance Programme - therapy and wellbeing;
• Employee discount on all Wolt orders

Next steps

If you are excited about working in a high-growth environment taking ownership and being part of an extremely ambitious team then click below to apply make sure to add your CV and get the conversation going!

We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue apply today!

Our Commitment to Diversity and Inclusion

Were committed to growing and empowering a more inclusive community within our company industry and cities. Thats why we hire and cultivate diverse teams of people from all backgrounds experiences and perspectives. We believe that true innovation happens when everyone has room at the table and the tools resources and opportunity to excel.